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Using the Service Science Canvas to Understand Institutional Change in a Public School System

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Advances in Service Science (INFORMS-CSS 2018)

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Abstract

Reforming STEM education in the United States continues to be a topic of active discussion and research. Why do some school districts succeed while others fail at implementing similar educational interventions? To answer this question, we apply the service science theory to characterize a pK-12 district that is viewed as a complex educational system. Our analysis utilizes the Service Science Canvas, which is a convenient methodological tool that includes common elements of the service science framework.

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Author information

Authors and Affiliations

  1. STEM Education Center, Worcester Polytechnic Institute, Worcester, MA, 01609, USA

    Shari Weaver

  2. Social Science & Policy Studies, Worcester Polytechnic Institute, Worcester, MA, 01609, USA

    Oleg Pavlov

Authors
  1. Shari Weaver
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  2. Oleg Pavlov
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Corresponding author

Correspondence to Shari Weaver .

Editor information

Editors and Affiliations

  1. Department of Industrial Engineering, Pennsylvania State University, University Park, PA, USA

    Hui Yang

  2. Division of Engineering and Information Science, Pennsylvania State University, Malvern, PA, USA

    Robin Qiu

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Weaver, S., Pavlov, O. (2019). Using the Service Science Canvas to Understand Institutional Change in a Public School System. In: Yang, H., Qiu, R. (eds) Advances in Service Science. INFORMS-CSS 2018. Springer Proceedings in Business and Economics. Springer, Cham. https://doi.org/10.1007/978-3-030-04726-9_10

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