Abstract
Online flight reservation systems are the major source for booking flights in contemporary world. However, these systems lack consistency as well as a fixed UI pattern so a thorough usability evaluation was important. It has been investigated how users use flight booking systems and how long does it take to book a flight. Usability evaluation of state-of-the-art flight booking systems has been conducted. The findings indicate that existing systems still have a major room for improvement.
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Malik, Z.H., Munir, T., Ali, M. (2020). Usability Evaluation of Online Flight Reservation Systems. In: Arai, K., Bhatia, R. (eds) Advances in Information and Communication. FICC 2019. Lecture Notes in Networks and Systems, vol 69. Springer, Cham. https://doi.org/10.1007/978-3-030-12388-8_39
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DOI: https://doi.org/10.1007/978-3-030-12388-8_39
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