Abstract
This paper discuses an important topic, i.e. “enhancing patient services in Saudi Arabia”, that is essential to both society and individuals. This paper only includes the first two stages of Human-Centered Design life cycle (Identify Needs, Research/Analysis) the rest of HCD (Design, Evaluation and Delivery) will be included in future research. Providing a better healthcare service requires studying and evaluating the current systems. This includes the distinction between old and new ways of patient treatments; the technology used in this area, and causes of inadequate health services. Based on our findings, we propose a human centered design smartphone application that makes the journey of patients in health easy. Booking an appointment, purchasing e-pharmacy items, and requesting home lab are the main functions designed in the application.
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Almesalm, S., Alfowzan, M., Alajouri, H. (2020). A Healthy Smartphone Application to Enhance Patient Services in Saudi Arabia in a Human Centered Design Approach. In: Ahram, T., Falcão, C. (eds) Advances in Usability and User Experience. AHFE 2019. Advances in Intelligent Systems and Computing, vol 972. Springer, Cham. https://doi.org/10.1007/978-3-030-19135-1_12
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DOI: https://doi.org/10.1007/978-3-030-19135-1_12
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