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Winning Hearts and Minds in High-Reliability Industries: The Role of Human Performance in Persistent Front-Line Behavior Change

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Advances in Human Error, Reliability, Resilience, and Performance (AHFE 2019)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 956))

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Abstract

Within high-reliability industries, traditional approaches to safety behaviour change using conventional pedagogical methods of teaching often fail at achieving persistent and lasting results on the front-lines. A drastic step change is needed to address outdated practices for a group of industries beset with ‘safety fatigue’. By leveraging evidence-based countermeasures and tools developed in the military, sports and cognitive psychology, and other high-performance fields, safety becomes embedded within a self-improvement approach rather than an edictal and prescriptive introduction of procedures. The results of this approach from a number of high-reliability and high-risk companies demonstrate the effectiveness over traditional more prescriptive approaches to front-line behaviour change. This paper clearly demonstrates that by making safety a by-product of high-performance, presenting countermeasures as individual tools within an individual’s arsenal, and resonating with the target audience; persistent behaviour change in high-reliability industries can be achieved.

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  1. Cortexia, Brisbane, Australia

    Damien Armenis

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  1. Damien Armenis
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Correspondence to Damien Armenis .

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  1. Idaho National Laboratory, Idaho Falls, ID, USA

    Ronald L. Boring

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Armenis, D. (2020). Winning Hearts and Minds in High-Reliability Industries: The Role of Human Performance in Persistent Front-Line Behavior Change. In: Boring, R. (eds) Advances in Human Error, Reliability, Resilience, and Performance. AHFE 2019. Advances in Intelligent Systems and Computing, vol 956. Springer, Cham. https://doi.org/10.1007/978-3-030-20037-4_4

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  • DOI: https://doi.org/10.1007/978-3-030-20037-4_4

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