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Social Robots in Organizational Contexts: The Role of Culture and Future Research Needs

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New Trends in Business Information Systems and Technology

Part of the book series: Studies in Systems, Decision and Control ((SSDC,volume 294))

Abstract

The integration of social robots in organizations is on the rise. In the future, an increase in the application of physically embodied robots who socially interact and collaborate with humans is expected. In this chapter, we outline the organizational contexts in which current research examines social robots and point out cultural challenges regarding their implementation in the workplace. We suggest that the successful integration of social robots in organizations requires a cultural fit between values embedded in social robots and values lived in the organizational context in which the robot is deployed. In addition, we propose an agenda for future research that addresses the associated cultural challenges of introducing social robots into organizational contexts.

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  1. School of Business, Institute for Information Systems, FHNW University of Applied Sciences and Arts Northwestern Switzerland, Peter Merian-Strasse 86, 4002, Basel, Switzerland

    Theresa Schmiedel, Janine Jäger & Vivienne Jia Zhong

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  1. Theresa Schmiedel
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    Rolf Dornberger

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Schmiedel, T., Jäger, J., Zhong, V.J. (2021). Social Robots in Organizational Contexts: The Role of Culture and Future Research Needs. In: Dornberger, R. (eds) New Trends in Business Information Systems and Technology. Studies in Systems, Decision and Control, vol 294. Springer, Cham. https://doi.org/10.1007/978-3-030-48332-6_11

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