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Requirements for IT-Support of Personal Services in the Digital Age

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Architecting the Digital Transformation

Part of the book series: Intelligent Systems Reference Library ((ISRL,volume 188))

Abstract

Digitalization of work increasingly receives attention due to the wide spread of easy to use mobile computing devices. However, it remains unclear how the potential of ubiquitous information systems can be tapped in domains with less formal structured processes such as in personal services. Up to now, concepts such as Adaptive Case Management have been proposed and it has been investigated how such systems could be used in various domains. However, the specific requirements that originate from the domain of personal services are far less understood. We therefore empirically elicit requirements for improved IT-support in the domain of personal services by combining workshops, interviews, and shadowing techniques in a triangulation approach. We hope that our consolidated requirement catalogue will foster the design of information systems that provide an improved IT-support for people working in personal service contexts.

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Acknowledgements

This contribution was possible thanks to the domain expertise of our partner companies engaged in family care—GeBEG mbH, Wohnen ohne Barrrieren GmbH, and Barrierefreies Rostock gGmbH from Rostock, Germany.

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Authors and Affiliations

  1. Information Systems Engineering, University of Rostock, Rostock, Germany

    Michael Fellmann, Fabienne Lambusch, Birger Lantow & Gregor Simon

Authors
  1. Michael Fellmann
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  2. Fabienne Lambusch
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  3. Birger Lantow
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  4. Gregor Simon
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Corresponding author

Correspondence to Birger Lantow .

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Editors and Affiliations

  1. Faculty of Informatics, Reutlingen University, Reutlingen, Baden-Württemberg, Germany

    Alfred Zimmermann

  2. Faculty of Computer Science, Munich University of Applied Sciences, München, Bayern, Germany

    Rainer Schmidt

  3. University of Technology Sydney, Sydney, NSW, Australia

    Lakhmi C. Jain

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Fellmann, M., Lambusch, F., Lantow, B., Simon, G. (2021). Requirements for IT-Support of Personal Services in the Digital Age. In: Zimmermann, A., Schmidt, R., Jain, L. (eds) Architecting the Digital Transformation. Intelligent Systems Reference Library, vol 188. Springer, Cham. https://doi.org/10.1007/978-3-030-49640-1_7

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