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Architecture and Its Multifaceted Roles in Enabling Value Co-creation in the Context of Human-Centered Service Design

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Advances in the Human Side of Service Engineering (AHFE 2020)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 1208))

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Abstract

Architecture is critical to Human Centered Service Design (HCSD), which is understood as an outside-in-viewpoint that focuses on value creation and social value from a human perspective [1, 2]. The architecture has many roles to play that are relevant to the process and output of HCSD, especially for the coordination, integration, application and governance of resources and organizational capabilities.

In this way the motivation of this work is to answer the question to what extent architecture enables and supports the value co-creation process.

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Notes

  1. 1.

    https://www.edith.care.

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Authors and Affiliations

  1. Institut für Service Design, University of Applied Sciences Wedel, Wedel, Germany

    Markus Warg

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  1. Markus Warg
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Correspondence to Markus Warg .

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Editors and Affiliations

  1. IBM Research - Almaden, San Jose, CA, USA

    Jim Spohrer

  2. Centre for Economics and Public Administration, London, UK

    Christine Leitner

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Warg, M. (2020). Architecture and Its Multifaceted Roles in Enabling Value Co-creation in the Context of Human-Centered Service Design. In: Spohrer, J., Leitner, C. (eds) Advances in the Human Side of Service Engineering. AHFE 2020. Advances in Intelligent Systems and Computing, vol 1208. Springer, Cham. https://doi.org/10.1007/978-3-030-51057-2_12

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  • DOI: https://doi.org/10.1007/978-3-030-51057-2_12

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-51056-5

  • Online ISBN: 978-3-030-51057-2

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