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Design Principles for Health Service Innovations: Nudges from the IBM Health Records Service Platform

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Advances in the Human Side of Service Engineering (AHFE 2020)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 1208))

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Abstract

In times of digital transformation platforms gain increased relevance in service ecosystems. Despite this relevance, design knowledge for digital platforms is scarce. To bridge this gap, we build upon a longitudinal case study of the IBM health records service platform to analyze several phases within its lifecycle and derive design principles that aim for service innovation in digital platforms. Thus, we shed light on the design and the application of mechanisms to coordinate value co-creation on service platforms embedded in service ecosystems.

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Author information

Authors and Affiliations

  1. IBM Global Business Services, EXPO Plaza 10, 30539, Hannover, Germany

    Ingo Bahrs & Ronald Fritz

  2. University Hamburg, Vogt-Kölln-Str. 30, 22527, Hamburg, Germany

    Martin Semmann

Authors
  1. Ingo Bahrs
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  2. Ronald Fritz
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  3. Martin Semmann
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Corresponding author

Correspondence to Ingo Bahrs .

Editor information

Editors and Affiliations

  1. IBM Research - Almaden, San Jose, CA, USA

    Jim Spohrer

  2. Centre for Economics and Public Administration, London, UK

    Christine Leitner

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Bahrs, I., Fritz, R., Semmann, M. (2020). Design Principles for Health Service Innovations: Nudges from the IBM Health Records Service Platform. In: Spohrer, J., Leitner, C. (eds) Advances in the Human Side of Service Engineering. AHFE 2020. Advances in Intelligent Systems and Computing, vol 1208. Springer, Cham. https://doi.org/10.1007/978-3-030-51057-2_15

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  • DOI: https://doi.org/10.1007/978-3-030-51057-2_15

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-51056-5

  • Online ISBN: 978-3-030-51057-2

  • eBook Packages: EngineeringEngineering (R0)

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