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Artificial Intelligence as Driver for Business Model Innovation in Smart Service Systems

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Advances in the Human Side of Service Engineering (AHFE 2020)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 1208))

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Abstract

Artificial Intelligence drives business model innovation. In this context, our paper examines major amendments of business model elements (value proposition, value creation and value capture) due to artificial intelligence implementation into products and services. Based on a literature review changes like enhanced autonomous and adaptive value proposition, intense use of data and stronger collaboration in ecosystems as well as adapted revenue models are identified, analyzed and presented in this paper.

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Author information

Authors and Affiliations

  1. Fraunhofer IAO, Nobelstr. 12, 70569, Stuttgart, Germany

    Jens Neuhüttler, Holger Kett, Sandra Frings, Jürgen Falkner & Walter Ganz

  2. University of Cambridge, 17 Charles Babbage Road, Cambridge, CB3 0FS, UK

    Florian Urmetzer

Authors
  1. Jens Neuhüttler
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  2. Holger Kett
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  3. Sandra Frings
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  4. Jürgen Falkner
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  5. Walter Ganz
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  6. Florian Urmetzer
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Corresponding author

Correspondence to Jens Neuhüttler .

Editor information

Editors and Affiliations

  1. IBM Research - Almaden, San Jose, CA, USA

    Jim Spohrer

  2. Centre for Economics and Public Administration, London, UK

    Christine Leitner

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Neuhüttler, J., Kett, H., Frings, S., Falkner, J., Ganz, W., Urmetzer, F. (2020). Artificial Intelligence as Driver for Business Model Innovation in Smart Service Systems. In: Spohrer, J., Leitner, C. (eds) Advances in the Human Side of Service Engineering. AHFE 2020. Advances in Intelligent Systems and Computing, vol 1208. Springer, Cham. https://doi.org/10.1007/978-3-030-51057-2_30

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  • DOI: https://doi.org/10.1007/978-3-030-51057-2_30

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-51056-5

  • Online ISBN: 978-3-030-51057-2

  • eBook Packages: EngineeringEngineering (R0)

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