Abstract
Search is a popular method for mobile users to quickly find information. Thus, when search is poorly designed, it can make locating the right content a frustrating and inefficient experience that reduces user engagement. In this presentation, we will review several design changes, such as integrating cognitive capabilities directly into search to improve discoverability, which led to a significant increase in user sentiment. We will compare this approach to more traditional search methods through user testing and survey results.
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Human Interface Guidelines. https://developer.apple.com/design/human-interface-guidelines/ios/overview/themes/
Temple, J.G., Elie, C., Schenkewitz, L., Nezbedova, P., Phipps, D., Roberson, K., Scherpa, J., Malatesta, M.: Not your average chatbot: using cognitive intercept to improve information discovery. Paper presented at the UXPA International Conference, Scottsdale (2019)
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Kim, S.Y., Elie, C., Temple, J.G. (2020). What Am I Looking for? Improving User Sentiment by Enhancing Search and the Overall End User Experience in the Mobile Environment. In: Nunes, I. (eds) Advances in Human Factors and Systems Interaction. AHFE 2020. Advances in Intelligent Systems and Computing, vol 1207. Springer, Cham. https://doi.org/10.1007/978-3-030-51369-6_25
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DOI: https://doi.org/10.1007/978-3-030-51369-6_25
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