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Quality of Work Life and Burnout in Workers of a Health Institution in Guadalajara, México

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Advances in Physical, Social & Occupational Ergonomics (AHFE 2020)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 1215))

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Abstract

The aim of the present study was to establish the relationship between Quality of Work Life (QWL) and Burnout Syndrome in workers of a health institution in Guadalajara, Mexico. Analytical study was carried out; the study population consisted of 5351 workers. All workers in grassroots positions who answered the questionnaire voluntarily were included.

For this study three questionnaires were considered: the first one collected sociodemographic and labor data; the second was the “CVT-GOHISALO” for the identification of the level of QWL in seven dimensions and finally the “Maslach Burnout Inventory (MBI-HSS)” scale for the evaluation of Burnout Syndrome in three dimensions.

The analyzes were descriptive and inferential. The descriptive analysis was used both in the socio-demographic and labor data, satisfaction of QWL and Burnout Syndrome. The association between them was established with Chi square, considering the association if p was lesser than 0.05. For the calculation of Odds Ratio (OR), the low and medium levels of the QWL dimensions were grouped as non-satisfaction and the high level was considered as satisfaction and, for the dimensions of Burnout were handled as absent (low-null) and present (medium and high).

Of 5351 workers included in the study, 68.2% were female; the average age being 38.6 years, 31.2% were graduated with a degree. The seniority in the position varied from less than a year to 37 years, being 11.7 years old average.

Regarding the evaluation of perceived QWL, 27.6% described as “low”, 43.8% as “average” and 28.5% as “high”. As for the dimensions of Burnout, we found that 30.3% presented “lack of personal realization” 16.5% presented “emotional exhaustion” and 13.5% presented “depersonalization”.

Unsatisfaction with QWL in all its dimensions, showed a consistent association with the dimensions of Burnout Syndrome, showing values ​​of risk factor in all cases. As can be seen, the non-satisfaction with the QWL is consistently a risk factor for Burnout Syndrome, being especially high in the dimension of emotional exhaustion.

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Authors and Affiliations

  1. University of Guadalajara, Health Sciences University Center, Guadalajara, Jalisco, Mexico

    Raquel González-Baltazar & Manuel Pando-Moreno

Authors
  1. Raquel González-Baltazar
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  2. Manuel Pando-Moreno
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  3. Silvia G. León-Cortés
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  4. Mónica I. Contreras-Estrada
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  5. M. Liliana Hidalgo-González
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Corresponding author

Correspondence to Raquel González-Baltazar .

Editor information

Editors and Affiliations

  1. Industrial Engineering and Management System, University of Central Florida, Orlando, FL, USA

    Waldemar Karwowski

  2. Department IELM, Hong Kong University of Science and Technology, Kowloon, Hong Kong

    Ravindra S. Goonetilleke

  3. Korea Advanced Institute of Science and Technology, Daejeon, Korea (Republic of)

    Shuping Xiong

  4. Faculty of Industrial Design Engineering, Delft University of Technology, Delft, Zuid-Holland, The Netherlands

    Richard H. M. Goossens

  5. Okayama University, Okayama, Japan

    Atsuo Murata

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González-Baltazar, R., Pando-Moreno, M., León-Cortés, S.G., Contreras-Estrada, M.I., Hidalgo-González, M.L. (2020). Quality of Work Life and Burnout in Workers of a Health Institution in Guadalajara, México. In: Karwowski, W., Goonetilleke, R., Xiong, S., Goossens, R., Murata, A. (eds) Advances in Physical, Social & Occupational Ergonomics. AHFE 2020. Advances in Intelligent Systems and Computing, vol 1215. Springer, Cham. https://doi.org/10.1007/978-3-030-51549-2_65

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  • DOI: https://doi.org/10.1007/978-3-030-51549-2_65

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-51548-5

  • Online ISBN: 978-3-030-51549-2

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