Abstract
This chapter considers the many contending definitions of co-production and highlights that they have a common core, containing elements of both citizen action and citizen voice and covering some or all of the Four Co’s—co-commissioning, co-design, co-delivery and co-assessment. From this analysis, the authors develop a definition of co-production and show how it can play a key role in creating public value by improving publicly desired outcomes, making public services more cost-effective, strengthening whole-system resilience and supporting the achievement of public governance principles. A five-step change management model is discussed which helps to operationalise greater and more cost-effective co-production.
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Loeffler, E., Bovaird, T. (2021). User and Community Co-production of Public Value. In: Loeffler, E., Bovaird, T. (eds) The Palgrave Handbook of Co-Production of Public Services and Outcomes. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-030-53705-0_2
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DOI: https://doi.org/10.1007/978-3-030-53705-0_2
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