Abstract
The promise of co-production is increased legitimacy, efficiency and effectiveness and the rise of digital technologies re-invigorates this promise. Often neglected in analyses of ICT-based co-production are public values, especially those of proper governance, concerned with lawfulness, equality and integrity. This chapter employs a public values perspective to assess the role that digital technologies have in co-production practices. We distinguish between three roles that digital technologies can play in co-production: instrumental, transformative and substitutive roles. We connect these roles with three types of public values: proper, performing and responsive governance. ICT-based co-production in all forms seems promising for values of performing governance. Our analysis, however, highlights that proper governance is at risk, especially for transformative and substitutive uses of ICTs.
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Nieuwenhuizen, W., Meijer, A. (2021). ICT-Based Co-production: A Public Values Perspective. In: Loeffler, E., Bovaird, T. (eds) The Palgrave Handbook of Co-Production of Public Services and Outcomes. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-030-53705-0_30
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