Skip to main content
SpringerLink
Log in

Mind the Gap! Can Achieving Green and Efficient Rail Travel, with a Focus on Passenger Experience, Be Effectively Delivered Through Service-Based Contracts?

  • Conference paper
  • First Online:
Advances in Human Aspects of Transportation (AHFE 2021)

Part of the book series: Lecture Notes in Networks and Systems ((LNNS,volume 270))

Included in the following conference series:

  • 1778 Accesses

Abstract

Urban population growth means that 66% of the population is expected to live in cities by 2050. A green, efficient rail service that minimizes delays, increases capacity and reduces overcrowding on trains and platforms will be an essential contributor to nations’ post-Covid, green recovery. Digitally Enhanced Advanced Services (DEAS) are one way to help improve performance, maximize productive capacity and open additional revenue streams. Therefore, investigations are needed into how digital technologies can enhance business model design, thus impacting how business capabilities, engineering functions and human factors can be combined to improve performance and user experience within rail transport systems. This paper explores how deploying green and energy efficient rail travel as a DEAS could be an ideal solution to bridge the gap between efficiency and capacity. We also consider how service-based contracts may enable user experience to be put at the forefront of post-Covid rail services.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 219.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 279.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Williams Rail Review: https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/802472/rail-in-the-future-transport-system.pdf

  2. Lost customer hours are lost due to disruptions of >2 minutes on the London Underground. Data. https://data.london.gov.uk/dataset/london-underground-performance-reports

  3. Coxon, S., Chandler, T., Wilson, E.: Testing the efficacy of platform and train passenger boarding, alighting and dispersal through innovative 3D agent-based modelling techniques. Urban Rail Transit 1, 87–94 (2015)

    Article  Google Scholar 

  4. Ng, I., Maull, R., Yip, N.: Outcome-based contracts as a driver for systems thinking and service-dominant logic in service science: evidence from the defence industry. Euro. Manag. J. 27, 377–387 (2009)

    Article  Google Scholar 

  5. Green, M., Davies, P., Ng, I.: Two strands of servitization: a thematic analysis of traditional and customer co-created servitization and future research directions. Int. J. Prod. Econ. 192, 40–53 (2017)

    Article  Google Scholar 

  6. Aston Business School, Servitization Case Studies: https://www.advancedservicesgroup.co.uk/alstom-case-study-download

  7. Birrell, S., Taylor, J., McGordon, A., Son, J., Jennings, P.: Analysis of three independent real-world driving studies: a data driven and expert analysis approach to determining parameters affecting fuel economy. Transp. Res. Part D 33, 74–86 (2014)

    Article  Google Scholar 

  8. Ying, L., Hui, X., Xiaoliang, W., Youyou, W., Chuanqi, Z.: The research of automatic speed control algorithm based on Green CBTC. In: IOP Conference Series: Earth and Environmental Science, vil. 69 (2017)

    Google Scholar 

  9. TfL: http://content.tfl.gov.uk/pic-20171013-agenda-item07.pdf

  10. Herriotts, P.: Industry and Parliament Trust, Keeping Public Transport Moving Post-COVID: https://www.ipt.org.uk/newsroom/details/Event-Blog-Keeping-Public-Transport-Moving-Post-COVID

  11. Oliveira, L., Fox, C., Birrell, S., Cain, R.: Analysing passengers’ behaviours when boarding trains to improve rail infrastructure and technology. Robot. Comput. Integr. Manuf. 57, 282–291 (2019)

    Article  Google Scholar 

Download references

Acknowledgments

The DEARRS project team are grateful for the support of the Engineering and Physical Science Research Council through the Digitally Enhanced Advanced Services NetworkPlus funded by grant ref EP/R044937/1. https://www.deas.ac.uk.

Author information

Authors and Affiliations

  1. National Transport Design Centre, Coventry University, Coventry, CV1 2TT, UK

    Stewart Birrell

  2. Henley Business School, University of Reading, Reading, RG6 6UD, UK

    Philip Davies

Authors
  1. Stewart Birrell
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Philip Davies
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Stewart Birrell .

Editor information

Editors and Affiliations

  1. Boldrewood Innovation Campus, University of Southampton, Southampton, UK

    Neville Stanton

Rights and permissions

Reprints and permissions

Copyright information

© 2021 The Author(s), under exclusive license to Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Birrell, S., Davies, P. (2021). Mind the Gap! Can Achieving Green and Efficient Rail Travel, with a Focus on Passenger Experience, Be Effectively Delivered Through Service-Based Contracts?. In: Stanton, N. (eds) Advances in Human Aspects of Transportation. AHFE 2021. Lecture Notes in Networks and Systems, vol 270. Springer, Cham. https://doi.org/10.1007/978-3-030-80012-3_49

Download citation

  • DOI: https://doi.org/10.1007/978-3-030-80012-3_49

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-80011-6

  • Online ISBN: 978-3-030-80012-3

  • eBook Packages: EngineeringEngineering (R0)

Publish with us

Policies and ethics

Search

Navigation