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Control Room Operators’ Cognitive Strategies in Complex Troubleshooting

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Advances in Neuroergonomics and Cognitive Engineering (AHFE 2021)

Part of the book series: Lecture Notes in Networks and Systems ((LNNS,volume 259))

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Abstract

The aim of the present study was to investigate control room operators’ troubleshooting performance and adaptive readiness in nuclear domain with a new version of a virtual reality control room (VR CR) system. The VR CR was a high fidelity copy of a physical CR. The test session consisted of five simulated incidents. Two operator crews were recruited. In addition, one separate crew participated in the pilot test. This paper focuses on analysis of individual process-tracing and debriefing interviews, performed after each simulator run. Our results showed that all the failures were successfully found and perceived with one exception. The operators were also able to formulate hypotheses about the cause of the failure and make plans on how to test a hypothesis and evaluate the evidence. On the other hand, the crews experienced some problems in problem monitoring and process control due to the problems caused by the VR system.

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Reference

  1. Laarni, J., et al.: Building cognitive readiness and resilience skills for situation assessment and diagnostic reasoning in a VR CR. In: Stephanidis, C., Antona, M. (eds.) HCI International 2020 - Posters. HCII 2020. Communications in Computer and Information Science, vol. 1225. Springer, Cham (2020)

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Acknowledgements

The authors would like to thank the designers, the simulator trainers and the operators involved in this study.

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Authors and Affiliations

  1. VTT Technical Research Centre of Finland Ltd., Espoo, Finland

    Jari Laarni & Marja Liinasuo

  2. Finnish Institute of Occupational Health, Helsinki, Finland

    Satu Pakarinen, Kristian Lukander & Tomi Passi

Authors
  1. Jari Laarni
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  2. Marja Liinasuo
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  3. Satu Pakarinen
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  4. Kristian Lukander
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  5. Tomi Passi
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Corresponding author

Correspondence to Jari Laarni .

Editor information

Editors and Affiliations

  1. School of Biomedical Engineering, Science and Health Systems, Drexel University, Philadelphia, PA, USA

    Hasan Ayaz

  2. School of Mechanical and Manufacturing Engineering (SMME), National University of Sciences and Technology (NUST), Islamabad, Pakistan

    Umer Asgher

  3. DIGITAL – Institute for Information and Communication Technologies, Graz, Austria

    Lucas Paletta

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© 2021 The Author(s), under exclusive license to Springer Nature Switzerland AG

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Laarni, J., Liinasuo, M., Pakarinen, S., Lukander, K., Passi, T. (2021). Control Room Operators’ Cognitive Strategies in Complex Troubleshooting. In: Ayaz, H., Asgher, U., Paletta, L. (eds) Advances in Neuroergonomics and Cognitive Engineering. AHFE 2021. Lecture Notes in Networks and Systems, vol 259. Springer, Cham. https://doi.org/10.1007/978-3-030-80285-1_29

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  • DOI: https://doi.org/10.1007/978-3-030-80285-1_29

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-80284-4

  • Online ISBN: 978-3-030-80285-1

  • eBook Packages: EngineeringEngineering (R0)

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