Abstract
The paper addresses the complex implications of using AI when applied to the automotive industry (transferring responsibility for decisions from humans to machines). The study aims to understand behavioral intentions to use autonomous vehicles (AVs) by exploring how ethical issues influence customers’ decisions. Based on an online survey and in-depth interviews with KOLs, the study sheds light on the factors that influence customer acceptance of AI in personal transportation and shows that individuals mainly focus on the concerns of AI and fail to perceive its potential benefits. The study contributes to the emerging debate on AI and marketing with reference to ethical issues and offers new insights into Italian consumers’ awareness and usage intention for both policy makers and AV producers.
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Notes
- 1.
Gill, T. “Blame it on the self-driving car: how autonomous vehicles can alter consumer morality” 47(2), 272–291 and Novak, T. P. “A Generalized Framework for Moral Dilemmas Involving Autonomous Vehicles: A Commentary on Gill” 47(2), 292–300.
- 2.
The scenario shown in the figure was designed by the authors on the Moral Machine platform, which allows you to create your own scenario to share and discuss https://www.moralmachine.net.
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Colurcio, M., Altimari, A. (2021). The Old Moral Dilemma of “Me or You”. In: Ahram, T.Z., Karwowski, W., Kalra, J. (eds) Advances in Artificial Intelligence, Software and Systems Engineering. AHFE 2021. Lecture Notes in Networks and Systems, vol 271. Springer, Cham. https://doi.org/10.1007/978-3-030-80624-8_10
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