Abstract
Today’s world demands faster and more efficient solutions to more complex and far-reaching problems. It is in this context where Computational Intelligence (CI) breaks into high expectations. In the midst of the Fourth Industrial Revolution, the CI cannot be seen only as a platform for solving industrial problems, but for cases with multiple solutions and where the human factor must have a consideration besides quantitative and qualitative. Along these lines, from a business approach and particularly from the services, it is proposed the design of a service model, focused on working as an interface between CI and all the elements that configure the services in the most representative business environments and in its three key scenarios: design, delivery and evaluation, including key elements related to service improvement. In this way, the Intelligence of Services emerges as a new paradigm to consider, enhancing the value proposition of the CI.
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Cendejas, M.A. (2021). Computational Intelligence Applied to Business and Services: A Sustainable Future for the Marketplace with a Service Intelligence Model. In: Ahram, T.Z., Karwowski, W., Kalra, J. (eds) Advances in Artificial Intelligence, Software and Systems Engineering. AHFE 2021. Lecture Notes in Networks and Systems, vol 271. Springer, Cham. https://doi.org/10.1007/978-3-030-80624-8_12
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DOI: https://doi.org/10.1007/978-3-030-80624-8_12
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