Abstract
In the construction supply industry, there is increasing price pressure on semi-finished products. This price pressure is strongly influenced by the commoditization of the product business. One way of differentiating from competitors in product-heavy industries such as the construction industry is to develop and offer digital services. First, this paper presents the status quo of service development processes within construction suppliers based on deep-dive interviews with long-term industry experts. Second, a process model to enhance service development at construction suppliers is presented. The proposed methodology recombines existing phases and actions while adding additional process steps and decision gateways. Third, an innovation support system is outlined which supports the interdisciplinary development process for smart services. The support system enables the sharing of specialized knowledge among broad and interdisciplinary user groups.
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Hille, M., Izlisu, M.D., Bodendorf, F. (2021). Interdisciplinary Service Development for Construction Suppliers with the Help of an Innovation Support System. In: Leitner, C., Ganz, W., Satterfield, D., Bassano, C. (eds) Advances in the Human Side of Service Engineering. AHFE 2021. Lecture Notes in Networks and Systems, vol 266. Springer, Cham. https://doi.org/10.1007/978-3-030-80840-2_16
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