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Towards a Capability Based Approach to Strengthen the Strategic Decision Making Process for Developing Smart Products and Services in SMEs

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Advances in the Human Side of Service Engineering (AHFE 2021)

Part of the book series: Lecture Notes in Networks and Systems ((LNNS,volume 266))

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Abstract

For manufacturing companies, especially small and medium enterprises (SMEs), the digital transformation is often a large step – creating digital and “smart” products even more. In advance, SMEs need to know how well they are prepared to smartify their products. We are developing a maturity, capability and measures based approach which is used to strengthen the strategic decision making process for developing smart products and services in SMEs. The methodical tool kit is designed to be the foundation to structurally analyse an SME and derive measures to initially smartify its product offers.

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Authors and Affiliations

  1. Fraunhofer IAO, Nobelstrasse 12, 70569, Stuttgart, Germany

    Sandra Frings & Holger Kett

Authors
  1. Sandra Frings
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  2. Holger Kett
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Corresponding author

Correspondence to Sandra Frings .

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Editors and Affiliations

  1. Centre for Economics and Public Administration, London, UK

    Christine Leitner

  2. Fraunhofer IAO, Stuttgart, Baden-Württemberg, Germany

    Walter Ganz

  3. California State University, Orange, CA, USA

    Debra Satterfield

  4. University of Naples Parthenope, Avellino, Italy

    Clara Bassano

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Frings, S., Kett, H. (2021). Towards a Capability Based Approach to Strengthen the Strategic Decision Making Process for Developing Smart Products and Services in SMEs. In: Leitner, C., Ganz, W., Satterfield, D., Bassano, C. (eds) Advances in the Human Side of Service Engineering. AHFE 2021. Lecture Notes in Networks and Systems, vol 266. Springer, Cham. https://doi.org/10.1007/978-3-030-80840-2_21

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  • DOI: https://doi.org/10.1007/978-3-030-80840-2_21

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-80839-6

  • Online ISBN: 978-3-030-80840-2

  • eBook Packages: EngineeringEngineering (R0)

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