Abstract
The manufacturing industry needs to adapt their product-services to meet customer requirements in today’s rapidly changing markets. This paper presents how technologies can support knowledge sharing and collaboration during product-service processes. This work was part of the European Union Use-it-Wisely project and summaries demonstration results from the project. Six cluster cases from different industry sectors (energy, machinery, space, office workplace, vehicles, and shipbuilding) were developing their tools and processes during the project. Based on the demonstration evaluations, it seems that the Use-it-Wisely project has enabled companies to improve their product-services by using interactive collaborative environments and new business models. Participants that took part in the demonstrations felt that the new approach makes users’ work easier, provides competitive advantage, facilitates knowledge sharing and decision making, extends the efficient lifecycle of existing machinery and supports sustainable development.
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Acknowledgements
The study was funded under the European Commission’s Seventh Framework in the project Use-it-wisely (609027) “Innovative continuous upgrades of high-investment product-services”. The author is grateful to all researchers and company representatives who have contributed to and supported the work presented in this publication.
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Aromaa, S. et al. (2018). Digital Tools to Support Knowledge Sharing and Cooperation in High-Investment Product-Services. In: Trzcielinski, S. (eds) Advances in Ergonomics of Manufacturing: Managing the Enterprise of the Future. AHFE 2017. Advances in Intelligent Systems and Computing, vol 606. Springer, Cham. https://doi.org/10.1007/978-3-319-60474-9_22
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DOI: https://doi.org/10.1007/978-3-319-60474-9_22
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