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Ergonomics and Organizational Communication: Methods for Business Communication Auditing

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Advances in Communication of Design (AHFE 2017)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 609))

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Abstract

This research is part of the author’s dissertation, which will approach the communication processes in the textile industry chain. This article proposes a literature review looking forward to establish the state of art of relevant issues regarding human factors and ergonomics, related to the communication interactions research line, supported on three theoretical axes: macroergonomics, internal organizational communication, and the process of communication auditing. This article looks forward to unravel the convergences and divergences among the authors presented, showing the discussions and conclusions, as well as a preview appreciation of methods for communication auditing focused on internal communication of organizations.

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Notes

  1. 1.

    The Periodicals Portal, of the Coordination for the Improvement of Higher Education Personnel (Capes), is a virtual library that gathers and makes available to Brazilian educational and research institutions the best of international scientific production.

  2. 2.

    The University of Santa Catarina State (UDESC) has excellence in higher education working in the areas of teaching, research and extension. Currently, there are 15 thousand students distributed in 55 undergraduate courses and 42 master’s and doctorates, which are offered free of charge.

  3. 3.

    “Production and Operation Management: A Strategic Approach to Manufacturing and Services” (translation by author).

References

  1. Downs, C.W., Adrian, A.D.: Assessing Organizational Communication: Strategic Communication Audits. The Guilford Press, New York (2004)

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  2. Iida, I., Buarque, L.: Ergonomia: Projeto e Produção. Blucher, São Paulo (2016)

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  3. Hendrick, H.W., Kleiner, B.M.: Macroergonomics: Theory, Methods, and Applications. CRC Press, Boca Raton (2005)

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  4. Corrêa, H.L., Corrêa, C.A.: Administração de produção e de operações: manufatura e serviços: uma abordagem estratégica. Atlas, São Paulo (2008)

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  5. Chappell, R.T., Read, W.L.: Comunicação Interna da Empresa Moderna. Forum, Rio de Janeiro (1973)

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  6. Hargie, O., Tourish, D.: Auditing Organizational Communication: Handbook of Research Theory and Practice. Routledge, New York (2009)

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  7. Rego, F.: Comunicação empresarial, comunicação institucional: conceitos, estratégias, sistemas, estrutura, planejamento e técnicas. Summus, São Paulo (1986)

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Author information

Authors and Affiliations

  1. Center of Arts, University of Santa Catarina State, Av. Madre Benvenuta, 2007, Florianópolis, 88.035-901, Brazil

    Bruna Marina Bischoff & Flávio Anthero Nunes Vianna dos Santos

Authors
  1. Bruna Marina Bischoff
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  2. Flávio Anthero Nunes Vianna dos Santos
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Corresponding author

Correspondence to Bruna Marina Bischoff .

Editor information

Editors and Affiliations

  1. Jubilee College, School of Arts and Social Sciences, The Open University of Hong Kong, Kowloon, Hong Kong

    Amic G. Ho

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Bischoff, B.M., dos Santos, F.A.N.V. (2018). Ergonomics and Organizational Communication: Methods for Business Communication Auditing. In: Ho, A. (eds) Advances in Communication of Design. AHFE 2017. Advances in Intelligent Systems and Computing, vol 609. Springer, Cham. https://doi.org/10.1007/978-3-319-60477-0_5

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  • DOI: https://doi.org/10.1007/978-3-319-60477-0_5

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-60476-3

  • Online ISBN: 978-3-319-60477-0

  • eBook Packages: EngineeringEngineering (R0)

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