Abstract
Ready-To-Assemble (RTA) furniture saves manufacturers’ shipping costs, while consumers satisfied having furniture with a reasonable price. However, user’s spatial abilities and understanding vary from person to person, if not clearly convey the information, user will feel confused, and assembly errors may happen. We described an approach for identifying explicit and implicit problems during the process of assembly and employed theory of spatial compatibility to improve the efficiency of furniture assembly. Firstly, we conducted a contextual inquiry study and an in-depth hesitation analysis to identify the problem nodes in the assembly task. Secondly, we apply the theory of grouping, spatial compatibility and space ability for improving user’s assembly instruction and providing users with an assembly guidance system. Finally, a feasibility evaluation was carried out through conducting contextual inquiry and hesitation analysis again. Our results indicate that contextual inquiry and hesitation analysis can identify RTA furniture assembly problems effectively.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Heiser, J., Phan, D., Agrawala, M., Tversky, B., Hanrahan, P.: Identification and validation of cognitive design principles for automated generation of assembly instructions. In: Proceedings of the Working Conference on Advanced Visual Interfaces, AVI 2004, pp. 311– 319 (2004)
Ready-to-assemble Furniture. The Free Dictionary. http://encyclopedia.thefreedictionary.com/RTA+Furniture
Reeder, R.W., Maxion, R.A.: User interface defect detection by hesitation analysis. In: International Conference on Dependable Systems and Networks, IEEE, DSN 2006, pp. 61–72 (2006)
Mental Operations. Wekipedia. https://en.wikipedia.org/wiki/Mental_operations
Guo, J.: Man, Woman and IKEA: It’s Complicated. The Washington Post, Wonkblog (2015)
Nonald, A.: Norman: The Design of Everyday Things. Perseus Books Group, New York (2002)
Fischer, A.R.H.: Intuitive Interfaces: A Literature Review of the Natural Mapping Principle and Stimulus Response Compatibility. Technische universiteit Eindhoven, Google Scholar (1999)
What Is Contextual Design? – InContext Design. http://www.incontextdesign.com/cd/
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2018 Springer International Publishing AG
About this paper
Cite this paper
Huang, YT., Kuo, TJ., Chien, YC., Hwang, P. (2018). Hesitation Analysis for Exploring Difficulties During Mental Operation in RTA Furniture Assembly. In: Ahram, T., Falcão, C. (eds) Advances in Usability and User Experience. AHFE 2017. Advances in Intelligent Systems and Computing, vol 607. Springer, Cham. https://doi.org/10.1007/978-3-319-60492-3_55
Download citation
DOI: https://doi.org/10.1007/978-3-319-60492-3_55
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-60491-6
Online ISBN: 978-3-319-60492-3
eBook Packages: EngineeringEngineering (R0)