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The Pain and Pleasure of Autonomy: The Role of Negative Emotion in Serviced Reality Storytelling

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Advances in Affective and Pleasurable Design (AHFE 2017)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 585))

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Abstract

Experience design often emphasizes pleasurable emotion. In this paper, however, we seek to explore the role of negative emotion in experience with the case of storytelling applied to “mixed reality” technology in service situations. While mixed reality is a technological term focused on media, we propose the concept of “serviced reality,” which refocuses design on the needs and fulfillment of people who experience services across an organically unified virtual and real world. We introduce theories of storytelling to examine how stories connect negative and positive emotions in an overall flow that creates a sense of serviced reality. We discuss the role of negative emotion in the structure of autonomous experience based on Joseph Campbell’s model of the Hero’s Journey, with examples of student projects that applied this model to prototype service experiences.

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Author information

Authors and Affiliations

  1. Northeastern University, 360 Huntington Ave, Boston, MA, 02115, USA

    Miso Kim

  2. Dankook University, 152 Jukjonro, Jukjondong, Sujigu, Yonginsi, Gyeongido, South Korea

    Youngsoo Lee

Authors
  1. Miso Kim
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  2. Youngsoo Lee
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Corresponding author

Correspondence to Miso Kim .

Editor information

Editors and Affiliations

  1. School of Industrial Design, Carleton University, Ottawa, Ontario, Canada

    WonJoon Chung

  2. Department of Industrial Design, University of Illinois at Urbana Champaign, Champaign, Illinois, USA

    Cliff Sungsoo Shin

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Kim, M., Lee, Y. (2018). The Pain and Pleasure of Autonomy: The Role of Negative Emotion in Serviced Reality Storytelling. In: Chung, W., Shin, C. (eds) Advances in Affective and Pleasurable Design. AHFE 2017. Advances in Intelligent Systems and Computing, vol 585. Springer, Cham. https://doi.org/10.1007/978-3-319-60495-4_13

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  • DOI: https://doi.org/10.1007/978-3-319-60495-4_13

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-60494-7

  • Online ISBN: 978-3-319-60495-4

  • eBook Packages: EngineeringEngineering (R0)

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