Abstract
To improve the staff interactive relationship and promote the development of the enterprise, we deliver the questionnaire of “The influential factors of staff interaction relationship” to the staff of an enterprise. Software SPSS is used to analyze and verify the collected data. The structural equation model and confirmatory factor analysis are used to study the influential factors of staff, and we also use them to analyze the relationship between the various factors and the level of staff interactive relationship. The result of the study shows that the overall influential factors of staff index of this enterprise is 69.8, and it’s in the middle grade. In addition, the communication skills of the staff and the external environment of the enterprise need to be improved.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
References
Liu, X.: Enterprise employees’ organizational sense of belonging and the formation of the study. Mod. Manag. 06, 36–40 (2002)
Li, X.: How to establish a harmonious employee relationship—a case study of Southern Newspaper Media Group. News World 08, 155–156 (2011)
Gu, Z.: Thinking about the safety management of production safety in our country. Orient. Enterp. Cult. 22, 165 (2013)
Hartline, M.D., Ferrell, O.C.: The management of customer contact service employees: an empirical investigation. J. Market. 52–70 (1996)
O’Driscoll, M.P., Randall, D.M.: Perceived organizational support, satisfaction with rewards, and employee involvement and organizational commitment. Appl. Psychol. Int. Rev. 48, 197–209 (1999)
Wilson, K.S., Sin, H., Conlon, D.E.: What about the leader in leader-member exchanges? The impact of resource exchanges and substitutability on the leader. Acad. Manag. Rev. 35(3), 358–372 (2010)
Bei, H.: An empirical study on the job satisfaction of mental workers. Sci. Res. Manag. (7), 139–144 (2003)
Wei, H., Yao, Z., Liang, Y.: Based enterprise–customer–research on the service brand equity of stakeholders’ three party interaction: an analytical framework. J Jinan Univ. (Philosophy & Social Science Edition) 1, 79–83 (2010)
Shapiro, J.C., Kessler, L.: Consequences of the psychological contract for the employment relationship: a large scale survey. J. Manag. Stud. 37(7), 903–930 (2000)
King, C., Grace, D.: Exploring manager’s perspectives of the impact of brand management strategies on employee roles within a service firm. J. Serv. Mark. 20(6), 369–380 (2006)
Bertlett, J., Johansson, C.R., Arvidsson, M., et al.: A two-way approach of congruent behavior between leaders and staff in the employee ship concept: test of model, questionnaires, and influence on climate. Leadersh. Organ. Dev. J. 33(5), 428–446 (2012)
Hou, J., Wen, Z., Cheng, Z.: Structural Equation Model and Its Application, pp. 116–173. Education Science Press, Beijing (2007)
Acknowledgments
This research reported herein was supported by the NSFC of China under Grant No. 71571091.
Author information
Authors and Affiliations
Corresponding authors
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2018 Springer International Publishing AG
About this paper
Cite this paper
Jiang, T., Chen, X., Sun, Q. (2018). The Exploration and Analysis of the Influence Factors for Staff Interactive Relationship. In: Arezes, P. (eds) Advances in Safety Management and Human Factors. AHFE 2017. Advances in Intelligent Systems and Computing, vol 604. Springer, Cham. https://doi.org/10.1007/978-3-319-60525-8_56
Download citation
DOI: https://doi.org/10.1007/978-3-319-60525-8_56
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-60524-1
Online ISBN: 978-3-319-60525-8
eBook Packages: EngineeringEngineering (R0)