Skip to main content
SpringerLink
Log in

Total Quality Management in the Improvement of Work Environment – Conditions of Ergonomics

  • Conference paper
  • First Online:
Advances in Social & Occupational Ergonomics (AHFE 2017)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 605))

Included in the following conference series:

Abstract

Improvements in working conditions are a vital factor for an enterprise’s growth. Commonly, such improvements are undertaken to increase a company’s ability to respond to customer needs and expectations. However, it is vital to bear in mind that the potential for improvement is inextricably tied to the overall business environment. This is of particular importance for undertakings that operate systemically. The application of systemic principles, such as those prescribed by the TQM philosophy, helps complete improvements and identify areas in which improvements are necessary. In any improvement efforts, considerable significance should be ascribed to workers, the target area of measures and the people expected to benefit. To ensure proper conditions that make it possible to complete tasks, it is essential to refer to ergonomic requirements. For the measures taken to be effective, it is crucial to associate ergonomic requirements with the systemic principles enshrined in the TQM philosophy.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 129.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 169.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Malara, Z.: Determinanty rozwoju współczesnych organizacji gospodarczych. In: Lachiewicz, S. (ed.) Zarządzanie rozwojem organizacji, t. 1, pp. 56–66. Wydawnictwo Politechniki Łódzkiej, Łódź (2007)

    Google Scholar 

  2. Carré, F.J.: Working Conditions. In: Wright J.D. (ed.) International Encyclopedia of the Social & Behavioral Sciences, 2nd edn., pp. 698–702. Elsevier (2015)

    Google Scholar 

  3. Skrzypek, E.: Jakość a doskonalenie organizacji. In: Sikora, T. (ed.) Zarządzanie jakością. Doskonalenie organizacji, vol. 1, pp. 214–225. Cracow University of Economics, Kraków (2010)

    Google Scholar 

  4. Górny, A.: Man as internal customer for working environment improvements. Procedia Manufact. 3, 4700–4707 (2015)

    Article  Google Scholar 

  5. Kiran, D.R.: Total Quality Management, Key Concepts and Case Studies. Butterworth Heinemann, Elsevier, Amsterdam (2017)

    Google Scholar 

  6. Tisca, I., A, Cornu, G., Diaconu, N., Dumitrescu, C.D.: Diagnosis, risk and efficiency in the implementation of TQM in small and medium enterprises. Procedia Econ. Finan. 26, 215–218 (2015)

    Google Scholar 

  7. Górska, E., Tytyk, E.: Ergonomia w projektowaniu stanowisk roboczych. Podstawy teoretyczne. Oficyna Wydawnicza Politechniki Warszawskiej, Warszawa (1998)

    Google Scholar 

  8. Matczyński, F.: Organizacja pracy na stanowiskach roboczych. Wydawnictwo Naukowo-Techniczne, Warszawa (1978)

    Google Scholar 

  9. Górny, A.: Ergonomics in the formation of work condition quality. Work: J. Prev. Assess. Rehabil. 1(supp. 1), 1708–1711 (2012)

    Google Scholar 

  10. Górny, A.: Work environment in quality assurance. In: Arezes, P., et al. (eds.) Occupational Safety and Hygiene, SHO 2016, pp. 105–107. Portuguese Society of Occupational Safety and Hygiene (SPOSHO), Guimarães (2016)

    Google Scholar 

  11. Hamrol, A.: Wybrane myśli o dążeniu do doskonałości w zarządzaniu jakością. In: Sikora, T. (ed.) Zarządzanie jakością. Doskonalenie organizacji, vol. 1, pp. 86–101. Cracow University of Economics, Kraków (2010)

    Google Scholar 

  12. Ugboro, I.O., Obeng, K.: Top management leadership, employee empowerment, job satisfaction, and customer satisfaction in TQM organizations: an empirical study. J. Qual. Manage. 5(2), 247–272 (2000)

    Article  Google Scholar 

  13. Gołaś, H., Mazur, A.: Macroergonoimic aspects of a quality management system. Found. Control Manage. Sci. 11, 161–170 (2008)

    Google Scholar 

  14. Penc-Pietrzak, I.: Analiza strategiczna w zarzadzaniu firmą. Koncepcje i stosowanie. C.H. Beck, Warszawa (2003)

    Google Scholar 

  15. Rokita, J.: Zarządzanie strategiczne. Tworzenie i utrzymywanie przewagi konkurencyjnej. PWN, Warszawa (2003)

    Google Scholar 

  16. EN ISO 9001:2015 (PN-EN ISO 9001:2015-10), Quality managements systems. Requirements (ISO 9001:2015). CEN - CENELEC Management Centre, Brussels (2015)

    Google Scholar 

  17. Fleming, D., Lynch, P., Kelliher, F.: The process of evaluating business to business relationships facing dissolution: an SME owner manager perspective. Ind. Mark. Manage. 58, 83–93 (2016)

    Article  Google Scholar 

  18. Górny, A.: Ergonomics aspects of CSR in system shaping the quality of work environment. In: Vink, P. (ed.) Advances in social and organizational factors, pp. 541–550. CRC Press, Boca Raton (2012)

    Google Scholar 

  19. Bonsón, E., Bednárová, M.: CSR reporting practices of Eurozone companies. Revista de Contabilidad 18(2), 399–413 (2015)

    Article  Google Scholar 

  20. Czerska, M.: System narzędzi kształtowania kultury organizacji. In: Lachiewicz, S. (ed.) Zarządzanie rozwojem organizacji, vol. 1, pp. 39–47. Wydawnictwo Politechniki Łódzkiej, Łódź (2007)

    Google Scholar 

  21. Roberts, P.W., Dowling, G.R.: Corporate reputation and sustained superior financial performance. Strateg. Manage. J. 23(12), 1077–1093 (2000)

    Article  Google Scholar 

  22. Cooper, M.D.: Towards a model of safety culture. Saf. Sci. 36(2), 111–136 (2000)

    Article  MathSciNet  Google Scholar 

  23. Dul, J., Neuman, W.P.: Ergonomics contribution to company strategies. Appl. Ergon. 40(4), 745–752 (2009)

    Article  Google Scholar 

  24. Górny, A.: Ergonomic requirements in system management of industrial safety. Found. Control Manage. Sci. 11, 127–138 (2008)

    Google Scholar 

  25. Górny, A., Sadłowska-Wrzesińska, J.: Ergonomics aspects in occupational risk management. In: Arezes, P., et al. (eds.) Occupational Safety and Hygiene, SHO 2016, pp. 102–104. Portuguese Society of Occupational Safety and Hygiene (SPOSHO), Guimarães (2016)

    Google Scholar 

  26. Eklund, J.: Development work for quality and ergonomics. Appl. Ergon. 31(6), 641–648 (2000)

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Faculty of Management Engineering, Poznań University of Technology, ul. Strzelecka 11, 60-967, Poznań, Poland

    Adam Górny

Authors
  1. Adam Górny
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Adam Górny .

Editor information

Editors and Affiliations

  1. Department Industrial Design, Delft University of Technology, Faculty of Industrial Design Engineering, CE Delft, The Netherlands

    Richard H.M. Goossens

Rights and permissions

Reprints and permissions

Copyright information

© 2018 Springer International Publishing AG

About this paper

Cite this paper

Górny, A. (2018). Total Quality Management in the Improvement of Work Environment – Conditions of Ergonomics. In: Goossens, R. (eds) Advances in Social & Occupational Ergonomics. AHFE 2017. Advances in Intelligent Systems and Computing, vol 605. Springer, Cham. https://doi.org/10.1007/978-3-319-60828-0_10

Download citation

  • DOI: https://doi.org/10.1007/978-3-319-60828-0_10

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-60827-3

  • Online ISBN: 978-3-319-60828-0

  • eBook Packages: EngineeringEngineering (R0)

Publish with us

Policies and ethics

Search

Navigation