Skip to main content
SpringerLink
Log in

Evaluation of Order Picking Processes Regarding the Suitability of Smart Glasses-Based Assistance Using Rasmussen’s Skills-Rules-Knowledge Framework

  • Conference paper
  • First Online:
Advances in Manufacturing, Production Management and Process Control (AHFE 2018)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 793))

Included in the following conference series:

  • 2268 Accesses

Abstract

Augmented Reality (AR)-technologies are an important part in the change towards digital manufacturing. Fields of application are assembly, order picking and maintenance. For a full-shift study evaluating smart glasses in order picking processes, we selected the most suitable workplace in logistics area using Rasmussen’s Skills-Rules-Knowledge framework. Since the classification into Rasmussen’s three levels of human behavior has been quite subjective so far, we propose a more objective approach based on a pairwise comparison and a cost-utility analysis. Developing this method, we define numeric boundaries between the three levels of Rasmussen’s framework. After the evaluation by ten experts, we selected the best workstation for our future full-shift study at BMW Plant Munich.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 189.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 249.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  1. Rasmussen, J.: Skills, rules, and knowledge; signals, signs, and symbols, and other distinctions in human performance models. IEEE Trans. Syst. Man Cybern. SMC-13, (3), 257–266 (1983)

    Google Scholar 

  2. Wiedenmaier, S.: Unterstützung manueller Montage durch Augmented Reality-Technologien, vol. 1. Shaker, Aachen (2004)

    Google Scholar 

  3. Card, S., Moran, T., Newell, A.: The Psychology of Human Computer Interaction. Erlbaum, Mahwah (1983)

    Google Scholar 

  4. Azuma, R.T.: A Survey of augmented reality. Presence: Teleoper. Virtual Environ. 6(4), 355–385 (1997)

    Article  Google Scholar 

  5. Wanstall, B.: HUD on the head for combat pilots. Interavia 44, 334–338 (1989)

    Google Scholar 

  6. Tamura, H., Yamarnoto, H., Katayama, A.: Steps towards seamless mixed reality. In: Mixed Reality – Merging Real and Virtual Worlds, pp. 59–84. Springer, Berlin (1999)

    Google Scholar 

  7. Runde, C.: Head Mounted Displays und Datenbrillen, Einsatz und Systeme. Virtual Dimension Center (VDC), Fellbach (2014)

    Google Scholar 

  8. Tönnis, M., Günthner, O.P., Karl, D., Lienhard, R., Zeppenfeld, K.: Augmented Reality – Einblicke in die Erweiterte Realität. Springer, Heidelberg (2010)

    Google Scholar 

  9. Juan, C., Alcaniz, M., Monserrat, C., Banos, R., Guerrero, B.: Using augmented reality to treat phobias. J. IEEE Comput. Graph. Appl. 25(6), 31–37 (2005)

    Article  Google Scholar 

  10. Tümler, J.: Untersuchung zu nutzerbezogenen und technischen Aspekten beim Langzeiteinsatz mobile Augmented Reality Systeme in industrieller Anwendung. Fakultät für Informatik, Otto von Guericke Universität Magdeburg, Dissertation (2009)

    Google Scholar 

  11. Reif, R., Walch, D.: Augmented & virtual reality applications in the field of logistics. Vis. Comput. 24, 987–994 (2008)

    Article  Google Scholar 

  12. Funk, M., Sahimi Shirazi, A., Mayer, S., Lischke, L., Schmidt, A.: Pick from here! – an interactive mobile card using in-situ projection for order picking. In: UbiComp 2015, Osaka, 07 September 2011 (2015)

    Google Scholar 

  13. Schwerdtfeger, B., Klinker, G.: Supporting order picking with augmented reality. In: IEEE International Symposium on Mixed and Augmented Reality, 15–18 September, Cambridge (2008)

    Google Scholar 

  14. Guo, A., Baumann, H., Gilliland, S., Tech, G.: Order picking with head-up displays. IEEE Comput. 48(6), 16–24 (2015)

    Article  Google Scholar 

  15. Büttner, S., Funk, M., Sand, O., Roecker, C.: Using head mounted displays and insitu projection for assistive systems – a comparison. In: Proceedings of the 9th ACM International Conference on Pervasive Technologies Related to Assistive Environments, PETRA 2016, p. 44, Corfu (2016)

    Google Scholar 

  16. Theis, S., Pfendler, C., Alexander, T., Mertens, A., Brandl, C., Schlick, C.M.: Head-Mounted Displays – Bedingungen des sicheren und beanspruchungsoptimalen Einsatzes. BauA Report, Project F 2288, Dortmund Berlin Dresden (2016)

    Google Scholar 

  17. Korn, O., Funk, M., Schmidt, A.: Design approaches for the gamification of production environments: a study focusing on acceptance. In: Proceedings of the 8th ACM International Conference on Pervasive Technologies Related to Assistive Environments, PETRA 2015, Corfu (2015)

    Google Scholar 

  18. Kampmeier, J., Cucera, A., Fitzsche, L., Brau, H., Duthweiler, M., Lang, G.K.: Eignung monokularer Augmented Reality – Technologien in der Automobilproduktion. In: Klinische Monatsblätter für Augenheilkunde, Georg Thieme Verlag, Stuttgart, pp. 590–596 (2007)

    Google Scholar 

  19. Poitschke, T.M.: Blickbasierte Mensch-Maschine Interaktion im Automobil. Lehrstuhl für Mensch-Maschine-Kommunikation, Technische Universität München, Dissertation (2011)

    Google Scholar 

  20. Bengler, K.: Expert interview. Lehrstuhl für Ergonomie, Technische Universität München, 12 May 2017 (2017)

    Google Scholar 

  21. Winner, H., Hakuli, S., Wolf, G.: Handbuch Fahrerassistenzsysteme Grundlagen, Komponenten und Systeme für aktive Sicherheit und Komfort. Vieweg Teubner Verlag, Wiesbaden (2009)

    Google Scholar 

  22. Wickens, C., Gordon, J., Lui, Y.: An Introduction to Human Factors Engineering. Pearson Prentice Hall, Upper Saddle River (2004)

    Google Scholar 

  23. Goebel, M.: Expert interview, 18 April 2017 (2017)

    Google Scholar 

  24. Zangemeister, C.: Nutzwertanalyse in der Systemtechnik. Wittemannsche Buchhandlung, Munich (1973)

    Google Scholar 

  25. Gottmann, J.: Produktionscontrolling: Wertströme und Kosten optimieren. Springer Gabler, Wiesbaden (2016)

    Book  Google Scholar 

  26. Oehme, O.: Ergonomische Untersuchung von kopfbasierten Displays für Anwendungen der erweiterten Realität in Produktion und Service. Shaker Verlag, Aachen (2004)

    Google Scholar 

  27. Kranefeld, A., Strausberg, M.: QM-Methoden in der Praxis – Nutzwertanalyse. Weka Media, Augsburg (2009)

    Google Scholar 

  28. Bechmann, A.: Nutzwertanalyse, Bewertungstheorie und Planung. Rombach GmbH, Freiburg (1978)

    Google Scholar 

  29. Gudehus, T.: Logistik-Grundlagen-Stategien-Anwendung. Springer, Heidelberg (2005)

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. BMW Group, Max-Diamand-Str.5, 80788, Munich, Germany

    Nela Murauer & Steffi Gehrlicher

Authors
  1. Nela Murauer
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Steffi Gehrlicher
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Nela Murauer .

Editor information

Editors and Affiliations

  1. University of Central Florida, Orlando, FL, USA

    Waldemar Karwowski

  2. Poznan University of Technology, Poznan, Poland

    Stefan Trzcielinski

  3. Poznan University of Technology, Poznan, Poland

    Beata Mrugalska

  4. Architectural Department, University of Chieti-Pescara, Pescara, Italy

    Massimo Di Nicolantonio

  5. Architectural Department, University of Chieti-Pescara, Ortona, Italy

    Emilio Rossi

Rights and permissions

Reprints and permissions

Copyright information

© 2019 Springer International Publishing AG, part of Springer Nature

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Murauer, N., Gehrlicher, S. (2019). Evaluation of Order Picking Processes Regarding the Suitability of Smart Glasses-Based Assistance Using Rasmussen’s Skills-Rules-Knowledge Framework. In: Karwowski, W., Trzcielinski, S., Mrugalska, B., Di Nicolantonio, M., Rossi, E. (eds) Advances in Manufacturing, Production Management and Process Control. AHFE 2018. Advances in Intelligent Systems and Computing, vol 793. Springer, Cham. https://doi.org/10.1007/978-3-319-94196-7_2

Download citation

  • DOI: https://doi.org/10.1007/978-3-319-94196-7_2

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-94195-0

  • Online ISBN: 978-3-319-94196-7

  • eBook Packages: EngineeringEngineering (R0)

Publish with us

Policies and ethics

Search

Navigation