Abstract
Smart Services are individually configurable bundles of physically delivered services and digital services, based on data collected in the Internet of Things. Due to the increasing equipment of products with sensing technologies and communication modules, Smart Services become more and more important to manufacturing companies. Since German and Chinese manufacturing firms possess a strong trading relationship, it is important to understand the market conditions and customer requirements of the two country markets in order to develop and provide Smart Services successfully. In this context, our paper provides a first overview about these aspects, based on literature analysis and a small qualitative survey among four Chinese and four German experts.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Allmendinger, G., Lombreglia, R.: Four strategies for the age of smart services. Harvard Bus. Rev. 83(10), 131–145 (2005)
Herterich, M.M., Uebernickel, F., Brenner, W.: Industrielle Dienstleistungen 4.0. Springer, Wiesbaden (2016)
Neuhüttler, J., Woyke, I.C., Ganz, W.: Applying value proposition design for developing smart service business models in manufacturing firms. In: Freund, L.E., Wojciech, C. (eds.) Advances in the Human Side of Service Engineering, pp. 103–114. (2018)
Wünderlich, N., et al.: “Futurizing” smart service - implications for service researchers and managers. J. Serv. Mark. 29(6), 442–447 (2015)
Wiechers, R., Hell-Radke, S.: Mechanical Engineering – Figures and Charts 2017. VDMA publications, Mühlheim am Main (2017)
Smart Service Welt Working Group, acatech (eds.): Smart Service Welt – Recommendations for the Strategic Initiative Web-based Services for Businesses. Berlin (2015)
Bullinger, H.-J., Ganz, W., Neuhüttler, J.: Smart Services – Chancen und Herausforderungen digitalisierter Dienstleistungssysteme für Unternehmen. In: Bruhn, M., Hadwich, K. (eds.) Forum Dienstleistungsmanagement: Dienstleistungen 4.0, pp. 97–120. Springer, Wiesbaden (2017)
Porter, M.E., Heppelmann, J.E.: How smart, connected products are transforming competition. Harvard Bus. Rev. 92(11), 64–88 (2014)
Bullinger H.-J., Neuhüttler, J., Nägele, R., Woyke, I.: Collaborative development of business models in smart service eco-systems. In: Kocaoglu, D. (ed.) Proceedings of PICMET 2017: Technology Management for an Interconnected World, pp. 130–139 (2017)
World Bank national account data. https://data.worldbank.org
Heilmann, D., Eickemeyer, L., Kleibrink, J.: Industrie 4.0 im internationalen Vergleich. Handelsblatt Research Institute, Düsseldorf (2017)
German Chamber of Commerce in China: German Business in China - Business Confidence Survey 2015 (2015)
Wübbeke, J., Conrad, B.: ‘Industrie 4.0’: will German technology help China catch up with the west? China Monitor 23, 1–10 (2015). Mercator Institute for China Studies (ed.)
Kagermann, H., Anderl, R., Gausemeier, J., Schuh, G., Wahlster, W. (eds.): Industrie 4.0 in a Global Context: Strategies for Cooperating with International Partners (acatech STUDY). Herbert Utz Verlag, Munich (2016)
Wübbeke, J., Meissner, M., Zenglein, M.J., Ives, J., Conrad, B.: Made in China 2025: The making of a high-tech superpower and consequences for industrial countries. MERICS Papers on China 2 (2016)
Staufen AG: China – Industrie 4.0 Index (2015)
Le, N.T., Fischer, T.: Chinese Industry 4.0 Patents. Fraunhofer Verlag, Stuttgart (2015)
McKinsey Global Institute: China’s digital transformation: the Internet’s impact on productivity and growth (2014)
Chakravorti, B., Bhalla, A., Chaturvedi, R.S.: 60 Countries’ Digital Competitiveness, Indexed. https://hbr.org/
Hofstede, G.H., Hofstede, G.J., Minkov, M.: Cultures and Organizations: Software of the Mind: Intercultural Cooperation and Its Importance for Survival. McGraw-Hill, New York (2010)
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2019 Springer International Publishing AG, part of Springer Nature
About this paper
Cite this paper
Zhang, W., Neuhüttler, J., Chen, M., Ganz, W. (2019). Smart Services Conditions and Preferences – An Analysis of Chinese and German Manufacturing Markets. In: Ahram, T. (eds) Advances in Artificial Intelligence, Software and Systems Engineering. AHFE 2018. Advances in Intelligent Systems and Computing, vol 787. Springer, Cham. https://doi.org/10.1007/978-3-319-94229-2_18
Download citation
DOI: https://doi.org/10.1007/978-3-319-94229-2_18
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-94228-5
Online ISBN: 978-3-319-94229-2
eBook Packages: Intelligent Technologies and RoboticsIntelligent Technologies and Robotics (R0)