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The Use of Task-Flow Observation to Map Users’ Experience and Interaction Touchpoints

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Advances in Human Factors and Systems Interaction (AHFE 2018)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 781))

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Abstract

As oppose to usability metrics, which tends to focus on specific tasks on specific digital apparatuses, the pervasive experience permeates different digital devices to build a journey with many interaction touchpoints and blended spaces. Sometimes the interactive experience occurs without any digital device at all, as a planned physical environment may fulfill the whole experience. This paper shows the use of Task-flow Observation in its full preparation and execution, while comparing three different approaches – all previously conducted in previous research projects – as a method to map users’ behavior and their experience journey.

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Author information

Authors and Affiliations

  1. SENAC – Serviço Nacional de Aprendizagem Comercial, Rua Santa Luzia, 375, Rio de Janeiro, Brazil

    Adriano B. Renzi

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  1. Adriano B. Renzi
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Corresponding author

Correspondence to Adriano B. Renzi .

Editor information

Editors and Affiliations

  1. Faculty of Science and Technology, Universidade NOVA de Lisboa, Caparica, Portugal

    Isabel L. Nunes

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Renzi, A.B. (2019). The Use of Task-Flow Observation to Map Users’ Experience and Interaction Touchpoints. In: Nunes, I. (eds) Advances in Human Factors and Systems Interaction. AHFE 2018. Advances in Intelligent Systems and Computing, vol 781. Springer, Cham. https://doi.org/10.1007/978-3-319-94334-3_7

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