Abstract
Conducting a comprehensive human errors analysis can be a complex task. Numerous methods, techniques, and tools have been developed, which usually address the problem from different perspectives. Which are the right ones? And when? What is the best method in my context? These are some of the questions that you could be asking yourself at the beginning. But how could we support this decision-making process? This question was addressed in the framework of the technology for the ergonomic treatment of human error (TErEH), developed by this team of researchers. This paper shows how the pattern theory, which is widely used in the enterprise architecture management field, is useful to generate knowledge patterns and to support the analyst in their decision-making process during the deployment of the technology TErEH. At that purpose, three procedure were developed that make possible the re-use of knowledge through the deployment of the pattern catalog, allowing the compilation of thirty-eight patterns to aid in the diagnosis and solutions of human errors.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Casares-Li, R.: Diseño de una tecnología para estructurar las decisiones en el diagnóstico y tratamiento del error humano en puestos de trabajo (2012)
Gertman, D., Applications, U.S.N.R.C.D. of R.A. and, Laboratory, I.N. The SPAR-H human reliability analysis method [electronic resource]. In: Gertman, D., et al. (eds.) Division of Risk Analysis and Applications. Office of Nuclear Regulatory Research, U.S. Nuclear Regulatory Commission, Washington, DC (2005)
Reason, J.: Human Error. Cambridge University Press, Cambridge (1990)
Sharit, J.: Human error and human reliability analysis. In: Handbook of Human Factors and Ergonomics, pp. 734–800. Wiley (2012)
Senders, J.W., Moray, N.: Human Error: Cause, Prediction, and Reduction (1991)
Shappell, S., Detwiler, C., Holcomb, K., Hackworth, C., Boquet, A., Wiegmann, D.A.: Human error and commercial aviation accidents: an analysis using the human factors analysis and classification system. Hum. Factors 49, 227–242 (2007)
Dhillon, B.S.: Human Reliability, Error, and Human Factors in Engineering Maintenance: With Reference to Aviation and Power Generation. CRC Press/Taylor & Francis, Boca Raton (2009)
Kariuki, S.G.: Integrating Human Factors into Chemical Process Quantitative Risk Analysis (2007). http://opus.kobv.de/tuberlin/volltexte/2007/1528/
Rivera, S.S., Baziuk, P.A., NúñezMcLeod, J.E.: Fuzzy uncertainties in human reliability analysis. In: Ao, S.I., Gelman, L., Hukins, D.W., Hunter, A., Korsunsky, A.M. (eds.) Proceedings of the World Congress on Engineering, pp. 970–975. Newswood Limited, London (2011)
Zheng, X., Bolton, M.L., Daly, C., Feng, L.: A formal human reliability analysis of a community pharmacy dispensing procedure. Proc. Hum. Factors Ergon. Soc. Annu. Meet. 61, 728–732 (2017)
Casares Li, R., Rodríguez-Hernández, A.G., Viña Brito, S.J.: Análisis de errores humanos mediante la tecnología TErEH: experiencias en su aplicación/Human error analysis by the technology TErEH: experiences in its application. Ing. Ind. 37(1) (2016)
Scott, P., Kogi, K., McPhee, B. (eds.): Ergonomics Guidelines for occupational health practice in industrially developing countries (2010). http://www.icohweb.org/site/news-detail.asp?id=81
Kohls, C.: The theories of design patterns and their practical implications exemplified for e-learning patterns (2014). https://opus4.kobv.de/opus4-ku-eichstaett/frontdoor/index/index/docId/158
Infante Abreu, M.B., Delgado Fernández, M., Díaz Batista, A., E-libro, C.: Modelo de vigilancia tecnológica basado en patrones asociados a factores críticos (2015)
Zhu, H., Bayley, I.: An algebra of design patterns. ACM Trans. Softw. Eng. Methodol. 22, 23:1–23:35 (2013)
Kövesdán, G., Asztalos, M., Lengyel, L.: Polymorphic templates a design pattern for implementing agile model-to-text transformations. In: 3rd Extreme Modeling Workshop Co-located with ACM/IEEE 17th International Conference on Model Driven Engineering Languages and Systems, MoDELS 2014 (2014). CEUR Work. Proc. 1239, 32–41 (2014)
Casares Li, R.: Tecnología para el tratamiento ergonómico del error humano en la industria biofarmacéutica cubana (2016). http://public.eblib.com/choice/publicfullrecord.aspx?p=4946041
Buschmann, F., Meunier, R., Rohnert, H., Sommerlad, P., Stal, M.: Pattern-Oriented Software Architecture - Volume 1: A System of Patterns. Wiley (1996)
Sandkuhl, K.: Organizational knowledge patterns - definition and characteristics. In: Proceedings of the International Conference on Knowledge Management and Information Sharing, pp. 230–235. SciTePress - Science and Technology Publications (2011)
Rech, J., Feldmann, R.L., Ras, E.: Knowledge patterns. In: Encyclopedia of Knowledge Management, 2nd edn., pp. 833–841. IGI Global (2011)
Fonseca, B.B., Aguilera, M.V.C., Vidal, M.C.R.: Conceptual design pattern for ergonomic workplaces. Work 41, 797–803 (2012)
Silva e Santos, M.: The PhOCoe Model – ergonomic pattern mapping in participatory design processes. Work 41, 2643–2650 (2012)
Kletz, T.A.: An Engineer’s View of Human Error. Taylor & Francis, New York (2001)
Kletz, T.A., Chung, P.S., Broomfield, E., Shen-Orr, C.: Computer control and human error (1995). http://www.sciencedirect.com/science/book/9780884152699
Konz, S.A., Johnson, S.: Error reduction. In: Work Design: Occupational Ergonomics, pp. 353–373. Holcomb Hathaway Inc., Arizona (2004)
Jamieson, G.A., Miller, C.A., Ho, W.H., Vicente, K.J.: Integrating task- and work domain-based work analyses in ecological interface design: a process control case study. IEEE Trans. Syst. Man, Cybern. Part A Syst. Hum. 37, 887–905 (2007)
Vicente, K.J., Rasmussen, J.: Ecological interface design: theoretical foundations. IEEE Trans. Syst. Man. Cybern. 22, 589–606 (1992)
Buckl, S., Ernst, A.M., Matthes, F., Schweda, C.M.: How to make your enterprise architecture management endeavor fail! In: Proceedings of the 16th Conference on Pattern Languages of Programs, pp. 2:1–2:7. ACM, New York (2010)
Acknowledgments
The authors want to express their gratitude to those enterprises of BioCubaFarma group who allowed the deployment of the technology TErEH in some of their process. Also, to the students of the courses of Occupational Ergonomics and Introduction to human error analysis of the Faculty of Industrial Engineering at CUJAE, who actively participated on both the experiments and the implementation of the technology in more than 20 Cubans enterprises.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2019 Springer International Publishing AG, part of Springer Nature
About this paper
Cite this paper
Casares Li, R., Rodríguez Hernández, A.G., Viña Brito, S.J. (2019). Knowledge Patterns to Support Ergonomic Treatment of Human Error: Technology TErEH. In: Boring, R. (eds) Advances in Human Error, Reliability, Resilience, and Performance. AHFE 2018. Advances in Intelligent Systems and Computing, vol 778. Springer, Cham. https://doi.org/10.1007/978-3-319-94391-6_9
Download citation
DOI: https://doi.org/10.1007/978-3-319-94391-6_9
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-94390-9
Online ISBN: 978-3-319-94391-6
eBook Packages: EngineeringEngineering (R0)