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A CIT-AHP Method for Identification of Communication Skill Factors in Metro Traffic Dispatching System

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Advances in Safety Management and Human Factors (AHFE 2018)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 791))

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Abstract

Metro traffic dispatching system is a typical safety critical system. Speech communication is an important part in the task of a dispatching crew, and the quality of communication may directly affect the safety and performance of the system. The purpose of this study is to identify and determine the communication skill factors of dispatcher. Twenty dispatchers selected from Beijing Metro Company taken as the participants for CIT method and obtained 13 factors to construct a communication skill model. Through the questionnaire with 5 metro experts and group decision-making AHP method used to calculate weight of factors and importance sequence. The results show 5 most important factors are precise expression, coordination, overall awareness, multi-tasks management and avoid ambiguity. The related conclusions can be applied to the investigation of communication performance of dispatcher crew and the design of non-technical skills training programs.

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Authors and Affiliations

  1. State Key Laboratory of Rail Traffic Control and Safety, Beijing Jiaotong University, Beijing, 100044, People’s Republic of China

    Yihang Du & Weining Fang

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  1. Yihang Du
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  2. Weining Fang
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Correspondence to Yihang Du .

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Editors and Affiliations

  1. DPS, School of Engineering, University of Minho, Guimarães, Portugal

    Pedro Miguel Ferreira Martins Arezes

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Du, Y., Fang, W. (2019). A CIT-AHP Method for Identification of Communication Skill Factors in Metro Traffic Dispatching System. In: Arezes, P. (eds) Advances in Safety Management and Human Factors. AHFE 2018. Advances in Intelligent Systems and Computing, vol 791. Springer, Cham. https://doi.org/10.1007/978-3-319-94589-7_15

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  • DOI: https://doi.org/10.1007/978-3-319-94589-7_15

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-94588-0

  • Online ISBN: 978-3-319-94589-7

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