Abstract
This work is a part of a wider research about the inclusion in the Sharing-Based Services conceptual framework. The research presented in this paper was driven from a reflection on the ability of this kind of services to be inclusive. The main objective was discovering design domains for inclusive Sharing-Based Services detecting problems, needs and peculiar cases of online communities engaged in these services. For this reason, the netnography method was adopted to conduct a qualitative research with the aim to gain insights about inclusion and exclusion concepts on selected online forums related to platform in the Sharing-Based Services conceptual framework. The research insights were reported in the paper and they were used as a first reflection to conceptualize five design domains for inclusive services.
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Notes
- 1.
The authors argue that it is necessary to reflect upon different human dimensions to consider what kind of factors compromise the usage of and the access to a service in all its tangible and intangible parts included aspects that affect the system around the service. Therefore, the authors proposed a first consideration that regards the usage of, the access to, and the participation in the activities provided through a service. According to these premises, they may be affected by individuals’ physical and cognitive capacities and needs, economical status, cultural and political factors [10].
- 2.
This is the word to identify the Couchsurfing’s users both with the role of guest and hosts. Couchsurfing is actually a global community of 14 million people in more than 200,000 cities.
- 3.
The data collection was made between the middle of 2016 and the middle of 2017. The data was reviewed and upgraded during the first months of 2018.
- 4.
Please see www.airbnb.design/designing-for-access.
- 5.
It is a commitment by Airbnb that invite the hosts to accept the nondiscrimination policy or cancel the profile.
- 6.
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Busciantella Ricci, D., Rinaldi, A., Tosi, F. (2019). Supporting Inclusive Approaches in Service Design with Netnography. In: Di Bucchianico, G. (eds) Advances in Design for Inclusion. AHFE 2018. Advances in Intelligent Systems and Computing, vol 776. Springer, Cham. https://doi.org/10.1007/978-3-319-94622-1_28
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