Abstract
Numerous educational institutions made efforts to provide their students opportunities to benefit from cross-cultural experiences in order to take advantages of multicultural and international interactions [1,2,3,4]. This study is looking at the specific challenge that is represented by the selection and use of the appropriate technology for Global Virtual Team (GVT) and virtual communication. This specific study evaluates the impact of GVT based experiential learning in business education at Arnhem Business School, the Netherlands. It tries to identify the major challenges global virtual teams face and existing frameworks for successful global virtual teams. It provides also evidence for the usefulness of GVT-based approaches and facilitates a better understanding of the challenges (use of technology and virtual communication in particular) and learning opportunities in using this type of experiential learning activity at Arnhem Business School.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
References
Dobson, M.W., Pengelly, M., Sime, J.A., Albaladejo, S.A., Garcia, E.V., Gonzales, F., Maseda, J.M.: Situated learning with cooperative agent simulations in team training. Comput. Hum. Behav. 17, 547–573 (2001)
Grandin, J.M.: Preparing engineers for the global workplace. Eng. Educ. 1(1), Article no. 3 (2006)
Grudzinski-Hall, M., Stewart-Gambino, H.W., Jellison, K.L., Weisman, R.N.: Engineering students in a global world: Lehigh University’s global citizenship program. Online J. Global Eng. Educ. 2(1), 1–8 (2007)
Wojciechowski, J., Standridge, C.: The mutual re-enforcement of curricular education and co-operative education: a case study. In: Proceedings of the American Society for Engineering Education Annual Conference, pp. 1–9 (2010)
Zander, P., Zettinig, K., Makela, K.: Leading global virtual teams to success. Organ. Dyn. 42, 228–237 (2013)
Barczak, G., McDonough, E., Athanassiou, N.: So you want to be a global project leader? Res. Technol. Manage. 3449(3), 28–35 (2006). https://doi.org/10.1109/emr.2006.261382
Poehler, L., Schumacher, T.: The virtual team challenge: is it time for training? In: 2007 Portland International Conference on Management of Engineering & Technology, PICMET 2007, pp. 2205–2211. IEEE (2007). https://doi.org/10.1109/picmet.2007.4349552
Lockwood, N.: Successfully transitioning to a virtual organization: challenges, impact and technology. In: SHRM Research Quarterly, Alexandria, VA (2010)
Hiltz, R.S., Turoff, M.: The Network Nation: Human Communication via Computer, Revised edn. MIT Press, Cambridge (1993)
Grudin, J.: Groupware and social dynamics: eight challenges for developers. Commun. ACM 37(1), 92–105 (1994)
Duarte, D.L., Snyder, N.T.: Mastering Virtual Teams. Jossey-Bass, San Francisco (1999)
Gibson, C.B., Cohen, S.G. (eds.): Virtual Teams That Work. Creating Conditions for Virtual Team Effectiveness. Jossey-Bass, San Francisco (2003)
Hinds, P., Kiesler, S. (eds.): Distributed Work. MIT Press, Cambridge (2002)
Townsend, A.M., DeMarie, S.M., Hendrickson, A.R.: Virtual teams: technology and the workplace of the future. Acad. Manage. Exec. 12, 17–29 (1998)
McCall, M.W., Hollenbeck, G.P.: The Lessons of International Experience: Developing Global Executives. Harvard Business School, Boston (2002)
Oddou, G., Mendenhall, M., Ritchie, J.B.: Leveraging travel as a tool for global leadership development. Hum. Resour. Manage. 2–3, 159–172 (2000)
Sutanto, J., Kankanhalli, A., Tan, B.C.: Deriving IT-mediated task coordination portfolios for global virtual teams. IEEE Trans. Prof. Commun. 54(2), 133–151 (2011)
Liu, X., Magjuka, R.J., Lee, S.H.: An examination of the relationship among structure, trust, and conflict management styles in virtual teams. Perform. Manage. Q. 21(1), 77–93 (2008)
Flammia, M., Cleary, Y., Slattery, D.M.: Leadership roles, socioemotional communication strategies, and technology use of Irish and US students in virtual teams. IEEE Trans. Prof. Commun. 53(2), 89–101 (2010)
Caligiuri, P., Tarique, I.: Dynamic cross-cultural competencies and global leadership effectiveness. J. World Bus. 47(4), 612–622 (2012)
Jonsen, K., Maznevski, M.L.: Gender differences in leadership-believing is seeing: implications for managing diversity. Equal. Divers. Incl. Int. J. 29(6), 549–572 (2010)
Maznevski, M.L., DiStefano, J.J.: Global leaders are team players: developing global learders through membership in global teams. Hum. Resour. Manage. 39(2–3), 195–208 (2000)
Biggs, M.: Assessing risks today will leave corporate leaders well prepared for the future of work (2000)
Lipnack, J., Stamps, J.: Virtual Teams: People Working Across Boundaries with Technology, 2nd edn. John Wiley, New York (2000)
Paul, S., Seetharaman, P., Samarah, I., Mykytyna, P.P.: Impact of heterogeneity and collaborative conflict management style on the performance of synchronous global virtual teams. Inf. Manage. 41(3), 303–321 (2004)
IJsendoorf, H.: Application of computer aided systems, PD&E Automotive, E-GPR industrial case study, quote from a class discussion (2002)
May, A., Carter, C.: A case study of virtual team working in the European automotive industry. Int. J. Ind. Ergon. 27(3), 171–186 (2001)
Zaugg, H.: Communication patterns among members of engineering global virtual teams (Doctoral dissertation). Brigham Young University, Provo, Utah (2012)
Anawati, D., Craig, A.: Behavioral adaptation within cross-cultural virtual teams. IEEE Trans. Prof. Commun. 49(1), 44–56 (2006). https://doi.org/10.1109/tpc.2006.870459
Fruchter, R.: Multi-cultural dimensions and multi-modal communication in distributed, cross-disciplinary teamwork. Int. J. Eng. Educ. 19(1), 53–61 (2003)
Shachaf, P., Hara, N.: Behavioral complexity theory of media selection: a proposed theory for global virtual teams. J. Inf. Sci. 33(1), 63–75 (2010). https://doi.org/10.1177/0165551506068145
Bergiel, B.J., Bergiel, E.B., Balsmeier, P.W.: Nature of virtual teams: a summary of their advantages and disadvantages. Manage. Res. News 31(2), 99–110 (2008). https://doi.org/10.1108/01409170810846821
Prasad, K., Akhilesh, K.B.: Global virtual teams: what impacts their design and performance? Team Perform. Manage. 8(5/6), 102–112 (2002)
Chen, Z., Vogel, D., Zhang, X., Zhao, D.: Encouraging knowledge sharing in global virtual teams: the interaction effect of individual difference and perceived sharing benefits. In: Proceedings of the 42nd Hawaii International Conference on System Sciences, pp. 1–10 (2009)
Bell, M.A.: Virtual hybrid workgroups are critical to successful offshore sourcing. Gartner, Inc. Research Report, ID Number G00127790, 23 June, pp. 1–6 (2005)
Morello, D.: The human impact of business IT: how to avoid diminishing returns. Gartner, Inc. Research Report, ID Number G00125740, 7 January (2005)
Ebrahim, A., Shamsuddin, A., Taha, Z.: Virtual teams: a literature review. Aust. J. Basic Appl. Sci. 3(3), 2653–2669 (2009)
Lerner, S.: Leadership best practices that enhance the perceived effectiveness of global distributed hybrid teams. Dissertation Abstracts. UMI:3313176 (2008)
Mindrum, C.: Is anything being learned virtually? Chief Learning Officer, pp. 42–45 (2011)
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2019 Springer International Publishing AG, part of Springer Nature
About this paper
Cite this paper
Popescu, F., Warmenhoven, R. (2019). Use of Technology and Virtual Communication via Global Virtual Teams at Arnhem Business School. In: Kantola, J.I., Nazir, S., Barath, T. (eds) Advances in Human Factors, Business Management and Society. AHFE 2018. Advances in Intelligent Systems and Computing, vol 783. Springer, Cham. https://doi.org/10.1007/978-3-319-94709-9_24
Download citation
DOI: https://doi.org/10.1007/978-3-319-94709-9_24
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-94708-2
Online ISBN: 978-3-319-94709-9
eBook Packages: EngineeringEngineering (R0)