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Conceptual Approach to Integrated Human-Centered Performance Management on the Shop Floor

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Advances in Human Factors, Business Management and Society (AHFE 2018)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 783))

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Abstract

The aim of this paper is to present a conceptual approach for an integrated human-centered performance management on shop floor level. Existing practical and theoretical approaches to both performance management and shop floor management in the context of production are commonly based on managerial driven key performance indicators (KPIs). These metrics neglect a worker-oriented preparation and visualization, thus being detrimental to the motivation of workers. With our concept we address this shortcoming by (1) considering and aligning both strategy and operations, (2) directing on the shop floor level, (3) considering explicitly the perspective of workers, and (4) integrating motivational gamification elements. The development of the approach included extensive literature review to identify existing research deficiencies. Subsequently, we derived requirements for an integrated human-centered approach to performance management on the shop floor. Finally, the results were used to define an overriding research framework and to conceptualize the aspired performance management approach. Central to this are digitalized data collection, intelligent KPI calculation and consolidation as well as motivating visualization and presentation of information dedicated the needs of shop floor workers.

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Acknowledgments

The research presented in this paper has been carried out within the joint research project “HUMKareS - Kennzahlenansatz fuer die Leistungssteigerung auf dem Shop Floor” (IGF 19 794N) at Koblenz University of Applied Sciences and the Laboratory for Machine Tools and Production Engineering WZL of RWTH Aachen University. The authors gratefully acknowledge the support of the funding organization The German Federation of Industrial Research Associations (AiF) within the program for sponsorship by Industrial Joint Research (IGF) of the German Federal Ministry of Economic Affairs and Energy.

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Authors and Affiliations

  1. Laboratory for Machine Tools and Production Engineering WZL, Chair of Production Metrology and Quality Management, RWTH Aachen University, Campus-Boulevard 30, 52074, Aachen, Germany

    Thomas Hellebrandt, Maximilian Ruessmann, Ina Heine & Robert H. Schmitt

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  1. Thomas Hellebrandt
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  2. Maximilian Ruessmann
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  3. Ina Heine
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  4. Robert H. Schmitt
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Correspondence to Thomas Hellebrandt .

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Editors and Affiliations

  1. School of Technology and Innovations, University of Vaasa, Vaasa, Finland

    Jussi Ilari Kantola

  2. Institute of Maritime Operations, University College of Southeast Norway, Borre, Norway

    Salman Nazir

  3. Hungarian-Netherlands School of Educational Management, University of Szeged, Szeged, Hungary

    Tibor Barath

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Hellebrandt, T., Ruessmann, M., Heine, I., Schmitt, R.H. (2019). Conceptual Approach to Integrated Human-Centered Performance Management on the Shop Floor. In: Kantola, J.I., Nazir, S., Barath, T. (eds) Advances in Human Factors, Business Management and Society. AHFE 2018. Advances in Intelligent Systems and Computing, vol 783. Springer, Cham. https://doi.org/10.1007/978-3-319-94709-9_30

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  • DOI: https://doi.org/10.1007/978-3-319-94709-9_30

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-94708-2

  • Online ISBN: 978-3-319-94709-9

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