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Emotional Crowdsourcing Tool Design for Product Development: A Case Study Using Local Crowds

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Advances in Affective and Pleasurable Design (AHFE 2018)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 774))

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Abstract

Crowdsourcing is a useful tool for new product development and business innovation. To maximize its utility, regarding a crowdsourcing tool as an everyday thing used by crowds, in this paper, we integrate emotion and emotional design into a human-centred design process with local crowds and showcase an emotional crowdsourcing platform (tool) design for product development. In order to transform emotional design principles into the emotional crowdsourcing tool design, making it useful, usable and pleasurable, we first prototype a suitable emotion/emotional design process, and then identify a set of emotions and corresponding design features applicable for a crowdsourcing platform design and gain better understanding of common key concerns affecting the users’ satisfaction of a platform. Finally, we identify a set of operational toolkits with emotional design features.

The authors would like to thank the financial support from the UK Leverhumle Trust’s International Academic Fellowship project: IAF-2016-037 and the great supports from Professor Donald Norman, academic colleagues and supporting staff, researchers and the project participants at the Design Lab at UCSD.

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Author information

Authors and Affiliations

  1. School of Design, Northumbria University, Newcastle upon Tyne, NE1 8ST, UK

    Shengfeng Qin

  2. The Design Lab, University of California San Diego, 9500 Gilman Dr, La Jolla, CA, 92093, USA

    Yuxuan Zhou

Authors
  1. Shengfeng Qin
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  2. Yuxuan Zhou
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Corresponding author

Correspondence to Shengfeng Qin .

Editor information

Editors and Affiliations

  1. System Design and Management, Keio University, Tokyo, Japan

    Shuichi Fukuda

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Qin, S., Zhou, Y. (2019). Emotional Crowdsourcing Tool Design for Product Development: A Case Study Using Local Crowds. In: Fukuda, S. (eds) Advances in Affective and Pleasurable Design. AHFE 2018. Advances in Intelligent Systems and Computing, vol 774. Springer, Cham. https://doi.org/10.1007/978-3-319-94944-4_3

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