Abstract
Medical errors are an important area of study given their impact on patient safety. While new health technologies are created to reduce these errors, improperly designed solutions may unintentionally contribute to them. Current methods used by manufacturers to identify design issues, such as usability testing and heuristic evaluations, may not uncover issues that only arise when the product is exposed to a breadth of users, scenarios, and environments. Other methods, such as the System Usability Scale (SUS), have the potential to quickly assess a product’s overall usability but provide little insight into specific aspects of the design that need improvement. Therefore, additional methods for gathering usability data, to complement current ones, need to be investigated. This study begins this investigation by evaluating the feasibility of an in-situ usability survey to provide insight into an infusion system’s design issues. The findings and implications for health technology manufacturers are discussed.
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Titus, C., Gordon, M., Graves, K., Braun, C. (2019). Getting the Complete Picture: Using Surveys as a Complementary Method for Assessing Usability. In: Ahram, T., Falcão, C. (eds) Advances in Usability, User Experience and Assistive Technology. AHFE 2018. Advances in Intelligent Systems and Computing, vol 794. Springer, Cham. https://doi.org/10.1007/978-3-319-94947-5_19
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DOI: https://doi.org/10.1007/978-3-319-94947-5_19
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