Abstract
A set of usability evaluation index and model of Self-service laundry service system of colleges and universities are presented based on the Service system usability studies research summarized, combined with quantitative and qualitative methods in this paper. The usability evaluation model of the service system is used to further improve the practical operation of the usability evaluation of service system. Relevant theories of usability evaluation and service quality are referenced, through methods of user questionnaire survey and expert group discussion, the usability evaluation index of college students’ self-service laundry service system was constructed from two dimensions of product and service, and multiple linear regression method is used to construct usability evaluation model, which is proved to be effective. The research shows that the availability evaluation model of University self-service laundry system obtained by this method has definite effectiveness.
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Zhou, M., Li, C., Zhao, C. (2019). Usability Evaluation of Self-service Laundry System in Universities. In: Ahram, T., Falcão, C. (eds) Advances in Usability, User Experience and Assistive Technology. AHFE 2018. Advances in Intelligent Systems and Computing, vol 794. Springer, Cham. https://doi.org/10.1007/978-3-319-94947-5_28
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DOI: https://doi.org/10.1007/978-3-319-94947-5_28
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