Abstract
New ideas and services are evolving with ever-changing technological development. The relationship between human and machine is constantly shifting the way we think and act. With ultimate goal of building a service model within a shared economy, this paper focuses on finding patterns and defining pitfalls through visual analysis and information design processes so as to implement creative brainstorming at a later stage to solve the problem. This pilot stage investigates targeted users’ interactions and behaviors through onsite observation and survey interviews. Mobility service and line management are raised in order to reshape quality service flow and to design adequate information. With those efforts, we understand the relationship between the community and its users, discuss the measurement and the attributes of information, and synthesize the ways communication with visual elements and forms can serve us better.
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Acknowledgments
Thankful for the opportunity in participating the Sustainable and Innovative Community Project from Ministry of the Interior, invited by Taiwan Tech. With the inspiration and motivation, the research received supports from the Ministry of Science & Technology, ROC, Taiwan, project MOST 106-2410-H-011-025. The appreciation also extends to VIDlab project assistant, Ching-chun Shen, who helped up in data collection and visualization. A special thanks goes to my dear colleague Sharon Placko-Steckel, who like to read my articles, listen to my stories, and support me without any hesitation.
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Lin, T.S. (2019). Seeing Patterns for Guiding Users and Avoiding Pitfalls Trough Design. In: Ahram, T., Falcão, C. (eds) Advances in Usability, User Experience and Assistive Technology. AHFE 2018. Advances in Intelligent Systems and Computing, vol 794. Springer, Cham. https://doi.org/10.1007/978-3-319-94947-5_56
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DOI: https://doi.org/10.1007/978-3-319-94947-5_56
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