Abstract
This chapter reveals ways in which governments from across the United States are using different forms of co-assessment to enhance public services. Specifically, this chapter looks at how the monitoring or evaluating of a wide range of problems that exist in society is being facilitated by advances in information and communication technology (ICT). The author has proposed a classification system for these ICT-enabled co-assessment technologies that can help scholars and practitioners alike in evaluating the depth and scope of the public engagement that these co-assessment strategies might require when implemented by a government. The type and quality of the assessment data that are created is not dependent on this proposed scale that ranges from ‘less’ to ‘more’ active involvement by the public.
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Clark, B.Y. (2021). Co-assessment Through Digital Technologies. In: Loeffler, E., Bovaird, T. (eds) The Palgrave Handbook of Co-Production of Public Services and Outcomes. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-030-53705-0_22
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