1. Thresholds: Understanding Active Service Level Management

   • Ashesh Kamdar

   Editorial Commentary Pages: 1 - 8

2. Guest Editorial: E-Business Management

   • Pradeep Ray
   • Lundy Lewis

   Editorial Introduction Pages: 9 - 12

3. Semantic Analysis of E-Business Operations

   • Mehmet Sayal
   • Akhil Sahai
   • Fabio Casati

   OriginalPaper Pages: 13 - 37

4. Towards the Technology Neutral Modeling of Management Components

   • David Lewis
   • Vincent Wade
   • Brian Cullen

   OriginalPaper Pages: 39 - 56

5. The WSLA Framework: Specifying and Monitoring Service Level Agreements for Web Services

   • Alexander Keller
   • Heiko Ludwig

   OriginalPaper Pages: 57 - 81

6. A Multi-Agent Architecture for QoS Management in Multimedia Networks

   • Raouf Boutaba
   • Youssef Iraqi
   • Ahmed Mehaoua

   OriginalPaper Pages: 83 - 107

7. Report: The TeleManagement Forum's Enhanced Telecom Operations Map (eTOM)

   • Michael B. Kelly

   Conference Report Pages: 109 - 119

8. Forthcoming Contributions

   Table of Contents Pages: 121 - 121