Definition
Political trust is an evaluative orientation of citizens toward their political system, or some part of it, based upon their normative expectations.
Introduction
The political trust literature has expanded in recent years, mainly because declining trust in government has sparked an interest in this topic. Survey-based studies have observed diminishing levels of trust in government in countries with different political systems and cultures across the United States and Europe (Houston et al. 2016). Studies show that trust in public bureaucracy is actually higher than in other government institutions. However, the low and declining trust in public administration is assumed to be a global phenomenon (Van de Walle 2007). Policymakers often blame poor bureaucratic performance as a cause of the declining public trust. Thus, citizenry dissatisfaction with specific public services and...
This is a preview of subscription content, log in via an institution to check access.
References
Blind PK (2007) Building trust in government in the twenty-first century: review of literature and emerging issues. In: Presented at the 7th global forum on reinventing government, building trust in government, Vienna, Austria, June 26–29, 2007
Christensen T, Laegreid P (2005) Trust in government: the relative importance of service satisfaction, political factors, and demography. Public Perform Manage Rev 28(4):487–511
Erikson EH (1953) Growth and crises of the “healthy personality.”. In: Kluckhohn C, Murray H (eds) Personality in nature, society, and culture, 2nd edn. Knopf, New York
Hetherington MJ (1998) The political relevance of political trust. Am Polit Sci Rev 92(4):791–808
Houston DJ, Aitalieva NR, Morelock A, Chris S (2016) Citizen trust in civil servants: a cross-national examination. Int J Public Admin 39(14):1203–1214
Houston DJ (2008) Behavior in the public square. In: Perry JL, Hondeghem A (eds) Motivation in public management: the call of public service. Oxford University Press, Oxford, pp 177–199
Katz HA, Rotter JB (1969) Interpersonal trust scores of college students and their parents. Child Dev 40(2):657–661
Katzenstein PJ (2000) Confidence, trust, international relations, and lessons from smaller democracies. In: Pharr SJ, Putnam RD (eds) Disaffected democracies: what’s troubling the trilateral countries. Princeton University Press, Princeton, pp 121–148
Marlowe J (2004) Part of the solution or cogs in the system? The origins and consequences of trust in public administrators. Public Integrity 6(2):93–113
Miller AH, Listhaug O (1990) Political parties and confidence in government: a comparison of Norway, Sweden, and the United States. Br J Polit Sci 20(3):357–386
Murphy K (2004) The role of trust in nurturing compliance: a study of accused tax avoiders. Law Hum Behav 28(2):187–209
Newton K, Norris P (2000) Confidence in public institutions: faith culture, or performance? In: Pharr SJ, Putnam RD (eds) Disaffected democracies: what’s troubling the trilateral countries. Princeton University Press, Princeton, pp 52–73
Pew Research Center (2017) Public trust in government remains near historic lows as Partisan attitudes shift [data file and codebook]. http://www.people-press.org/2017/05/03/public-trust-in-government-remains-near-historic-lows-as-partisan-attitudes-shift/
Putnam RD (2000) Bowling alone: the collapse and revival of American community. Simon & Schuster, New York
Richardson LE Jr, Houston DJ, Hadjiharalambous CS (2001) Public confidence in the leaders of American governmental institutions. In: Hibbing JR, Theiss-Morse E (eds) What is it about government that Americans dislike? Cambridge University Press, New York, pp 83–97
Ryzin V, Gregg G (2011) Outcome, process, and trust of civil servants. J Public Adm Res Theory 21(4):745–760
The World Values Survey (2017) Welcome to the World Values Survey site. http://www.worldvaluessurvey.org. Accessed 24 Oct 2017
Tyler TR (1998) Trust and democratic governance. In: Braithwaite V, Levi M (eds) Trust and governance. Russell Sage Foundation, New York, pp 269–294
Van de Walle S (2007) Determinants of confidence in the civil service: an international comparison. In: Schedler K, Proeller I (eds) Cultural aspects of public management reforms. Elsevier, Amsterdam, pp 171–201
Yang K (2005) Public administrators’ trust in citizens: a missing link in citizen involvement efforts. Public Adm Rev 65(3):273–285
Zand DE (1972) Trust and managerial problem solving. Adm Sci Q 17(2):229–239
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2018 Springer International Publishing AG
About this entry
Cite this entry
Aitalieva, N.R. (2018). Bureaucracy and Public Trust. In: Farazmand, A. (eds) Global Encyclopedia of Public Administration, Public Policy, and Governance. Springer, Cham. https://doi.org/10.1007/978-3-319-31816-5_633-1
Download citation
DOI: https://doi.org/10.1007/978-3-319-31816-5_633-1
Received:
Accepted:
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-31816-5
Online ISBN: 978-3-319-31816-5
eBook Packages: Springer Reference Economics and FinanceReference Module Humanities and Social SciencesReference Module Business, Economics and Social Sciences