Definitions
A crisis situation is “a major occurrence with a potentially negative outcome affecting the organization, company, or industry, as well as its publics, products, services, or good name” (Fearn-Banks 2016, p. 1).
Crisis communication can be specified as “the collection, processing, and dissemination of information required to address a crisis situation” (Coombs 2010, p. 20).
Introduction
In recent years, crisis communication has become one of the major areas of interest in crisis management literature. Authors agree that it is impossible to manage a crisis adequately without including communication in the crisis management process. Crises or threats for crises create an environment where information is needed. Numerous researchers explored various crisis response strategies depending on the nature of crisis and the crisis phase. This major interest has created an abundant amount of information for experts working on crisis management practices (Coombs 2010).
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Further Reading
Coombs, W. T., & Holladay, J. (Eds.). (2010). The handbook of crisis communication. Chichester: Blackwell.
Fearn-Banks, K. (2016). Crisis communications. A casebook approach. New York: Routledge.
White, C. M. (2011). Social media, crisis communication, and emergency management. Boca Raton: CRC Press.
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Sas, M., Hardyns, W., Ponnet, K., Reniers, G. (2019). Emergency Management: Crisis Communication. In: Shapiro, L., Maras, MH. (eds) Encyclopedia of Security and Emergency Management. Springer, Cham. https://doi.org/10.1007/978-3-319-69891-5_22-1
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