Abstract
The origin of the Kaizen methodology is seen in the business sector specifically in the manufacturing industry, its main objective is to achieve the optimal performance of employees in the process of continuous improvement, generating that the transfer of this method to the educational field is analyzed. This is the case study of the Faculty of Accounting and Administration (FCA) of the Autonomous University of Baja California (UABC) in Tijuana, Mexico, where the Kaizen method was applied through an applied research of an experimental and descriptive scope, where The purpose is to identify and improve the educational quality processes involved in the area of Professional Social Service (SSP), given that a series of inconsistencies have been detected in the processes and on those involved, this being an essential requirement for the qualification process FCA and influences the efficiency levels of the terminal.
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Zambrano-López, S., Solís-Quinteros, M.M., Zayas-Márquez, C., Ávila-López, L.A. (2021). Kaizen Method Applied in Higher Education: Case Study of Autonomous University of Baja California. In: Nazir, S., Ahram, T.Z., Karwowski, W. (eds) Advances in Human Factors in Training, Education, and Learning Sciences. AHFE 2021. Lecture Notes in Networks and Systems, vol 269. Springer, Cham. https://doi.org/10.1007/978-3-030-80000-0_15
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DOI: https://doi.org/10.1007/978-3-030-80000-0_15
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