Overview
- Focuses on the suitability of engineering service systems for human use
- Analyzes various aspects of People-Centered Service Systems
- Discusses current technologies in the context of different organizations
- Includes supplementary material: sn.pub/extras
Part of the book series: Advances in Intelligent Systems and Computing (AISC, volume 601)
Included in the following conference series:
Conference proceedings info: AHFE 2017.
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Table of contents (21 papers)
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Gamification in Service Engineering
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Innovations in Quality and Safety Practices in Health Care Systems
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Smart Service World
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Service Science Education and T-Shaped Professionals
Other volumes
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Advances in Human Aspects of Transportation
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Advances in The Human Side of Service Engineering
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Advances in Affective and Pleasurable Design
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Advances in Neuroergonomics and Cognitive Engineering
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Advances in Design for Inclusion
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Advances in Ergonomics in Design
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Advances in Human Error, Reliability, Resilience, and Performance
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Advances in Human Factors and Ergonomics in Healthcare and Medical Devices
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Advances in Human Factors in Simulation and Modeling
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Advances in Human Factors and Systems Interaction
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Advances in Human Factors in Cybersecurity
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Advances in Human Factors, Business Management and Leadership
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Advances in Human Factors in Robots and Unmanned Systems
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Advances in Human Factors in Training, Education, and Learning Sciences
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Advances in Human Factors, Software, and Systems Engineering
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Advances in Human Factors in Energy: Oil, Gas, Nuclear and Electric Power Industries
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Advances in Human Factors, Sustainable Urban Planning and Infrastructure
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Advances in Physical Ergonomics and Human Factors
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Advances in Human Factors in Sports, Injury Prevention and Outdoor Recreation
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Advances in Safety Management and Human Factors
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Advances in Social & Occupational Ergonomics
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Advances in Ergonomics of Manufacturing: Managing the Enterprise of the Future
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Advances in Usability and User Experience
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Advances in Human Factors in Wearable Technologies and Game Design
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Advances in Communication of Design
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Advances in Cross-Cultural Decision Making
Keywords
- Service Design Techniques
- Service-Dominant Logic
- Electronic Financial Services
- Service Usability
- Human Aspect of Service Systems
- Service Network Configuration
- Service-Oriented Modeling
- Service Systems Modeling
- Simulating Customer Experience
- Health Information Technology
- Service Communication
- Heuristic Behavior Analysis
- Finance Innovation Regulation
- Context-Related Service
- Services for Underserved Populations
- Cognitive Engineering
- AHFE 2017 Proceedings
- Engineering Economics
About this book
This book explores the different ways in which human-factors engineering influences organizations’ and enterprises’ well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human–computer interaction, service usability, attitude and opinion assessment, servicescape design and evaluation, and training for service delivery. Further topics include service systems modeling, anthropology in service science, and customer experience, as well as ethical issues and the impact of an aging society. Based on the AHFE 2017 International Conference on The Human Side of Service Engineering, held on July 17–21, 2017, in Los Angeles, California, USA, the book provides readers with a comprehensive, general view of current research and challenges in the important field of service engineering. It also provides practical insights into the development of services for different kinds of organizations, including health care organizations, aviation providers, manpower allocation, hospitality and entertainment, as well as banking and financial institutions.
Editors and Affiliations
Bibliographic Information
Book Title: Advances in The Human Side of Service Engineering
Book Subtitle: Proceedings of the AHFE 2017 International Conference on The Human Side of Service Engineering, July 17−21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA
Editors: Louis E. Freund, Wojciech Cellary
Series Title: Advances in Intelligent Systems and Computing
DOI: https://doi.org/10.1007/978-3-319-60486-2
Publisher: Springer Cham
eBook Packages: Engineering, Engineering (R0)
Copyright Information: Springer International Publishing AG 2018
Softcover ISBN: 978-3-319-60485-5Published: 20 June 2017
eBook ISBN: 978-3-319-60486-2Published: 16 June 2017
Series ISSN: 2194-5357
Series E-ISSN: 2194-5365
Edition Number: 1
Number of Pages: XIII, 240
Number of Illustrations: 50 b/w illustrations
Topics: Engineering Economics, Organization, Logistics, Marketing, User Interfaces and Human Computer Interaction, Services, Computational Intelligence