Overview
- Reports on smarter and wiser service systems
- Focuses on the study of people as the key variable in service systems
- Includes interdisciplinary contributions to service innovation and co-creation of value
- Addresses key issues in public policy, participatory governance, privacy, and ethics
Part of the book series: Lecture Notes in Networks and Systems (LNNS, volume 266)
Included in the following conference series:
Conference proceedings info: AHFE 2021.
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Keywords
- Human-centered Service Design
- Improving User Experience
- AI in Service Companies
- Service Systems Standard
- Health Service Innovation
- Digital Transformation of Service Systems
- Human-centered Service Systems
- Digital technologies in Healthcare
- Digital Transformation of Education
- AI and user experience
- Digital Transformation of Business
- Value Co-creation
- Service Design for Smart Cities
- Smart Products and Services
- Relationship between Business and Society
- Health Emergency and Social Change
- AHFE 2021 Proceedings
Table of contents (60 papers)
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Human Centered Service Design
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Augmenting Service Capabilities in the Post-pandemic Era
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Education, Training, and Technology Facilitating a Future WorkforceÂ
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Artificial Intelligence Based Co-creation
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Creating Value in Teams and Organizations
Other volumes
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Advances in Neuroergonomics and Cognitive Engineering
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Advances in Industrial Design
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Advances in Ergonomics in Design
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Advances in Safety Management and Human Performance
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Advances in Human Factors and Ergonomics in Healthcare and Medical Devices
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Advances in Simulation and Digital Human Modeling
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Advances in Human Factors and System Interactions
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Advances in the Human Side of Service Engineering
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Advances in Human Factors, Business Management and Leadership
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Advances in Human Factors in Robots, Unmanned Systems and Cybersecurity
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Advances in Human Factors in Training, Education, and Learning Sciences
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Advances in Human Aspects of Transportation
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Advances in Artificial Intelligence, Software and Systems Engineering
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Advances in Human Factors in Architecture, Sustainable Urban Planning and Infrastructure
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Advances in Physical, Social & Occupational Ergonomics
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Advances in Manufacturing, Production Management and Process Control
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Advances in Usability, User Experience, Wearable and Assistive Technology
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Advances in Creativity, Innovation, Entrepreneurship and Communication of Design
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Advances in Human Dynamics for the Development of Contemporary Societies
Editors and Affiliations
Bibliographic Information
Book Title: Advances in the Human Side of Service Engineering
Book Subtitle: Proceedings of the AHFE 2021 Virtual Conference on The Human Side of Service Engineering, July 25-29, 2021, USA
Editors: Christine Leitner, Walter Ganz, Debra Satterfield, Clara Bassano
Series Title: Lecture Notes in Networks and Systems
DOI: https://doi.org/10.1007/978-3-030-80840-2
Publisher: Springer Cham
eBook Packages: Engineering, Engineering (R0)
Copyright Information: The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG 2021
Softcover ISBN: 978-3-030-80839-6Published: 03 July 2021
eBook ISBN: 978-3-030-80840-2Published: 02 July 2021
Series ISSN: 2367-3370
Series E-ISSN: 2367-3389
Edition Number: 1
Number of Pages: XVI, 529
Number of Illustrations: 56 b/w illustrations, 58 illustrations in colour
Topics: Engineering Economics, Organization, Logistics, Marketing, Business and Management, general, User Interfaces and Human Computer Interaction, Sociology, general